Customer Success Manager (Remote, Europe) in Homeoffice bei Softr

Customer Success Manager (m/f/d) (Remote, Europe) in Homeoffice bei Softr

Softr

Who we are and our mission

At Softr, we believe everyone should have the ability to create the software they need, without engineers or designers.

Our mission is to democratize engineering genius and empower 99% of the world, who can't code, to create custom apps for their business or life.

Since our launch at the beginning of 2021, over 150,000 professionals have adopted Softr and built powerful and beautiful apps like customer portals, internal tools, community hubs and more.

Read more about our vision here.

We’re a fully remote, distributed and diverse team of curious, ambitious, hungry and humble individuals!

Tasks

As a Customer Success Manager at Softr you will be responsible for helping our paid customers get the most out of their Softr’s subscription and be successful in building and rolling out their apps to their users, clients or partners.

Be the Softr strategic partner to our top customers, mostly based in Europe and the US. Learn all about their needs, and proactively support them to get more out of Softr.
Become a Softr expert, and use this knowledge to effectively help troubleshoot, build and guide customers to successfully launch their use case.
Drive customer interviews, and onboarding calls, and help customers get the most value from our product.
Present Softr in customer demos, enterprise calls and help convey our strategy and product direction, as well as how can they use Softr for their teams and clients/partners.
Manage our enterprise lead pipeline, identify use cases for expansion, create compelling pricing proposals for customers and close deals.
Run onboarding sessions and team training for larger customers, answer product-related questions, help build their use cases and help them become a Softr champions inside their organization.
Implement automation, processes, and playbooks to increase our team's productivity and help Softr work faster and more effective overall.
Identify and assist the most active customers within companies to become internal champions. Help them educate other teams in their organization about the benefits of using Softr for their teams. Also help them to become active Softr community members - who participate in events, case studies, product betas and more.
Identify areas for improvement in Softr such as acquiring ICPs, activating them, engaging them, and reducing churn. Then, explore these areas in detail to find solutions.
Work very closely with product, marketing and community teams, to share your knowledge, unique insights, feedback from customers, challenges and churn reasons to help shape the product roadmap & GTM strategy.

Requirements

You are an experienced Customer Success Manager that worked with a SaaS product. You bring 3+ years of experience in Customer Success, Account Management, Sales Engineering or another client-facing role, ideally from a successful startup or scale-up.
You’re an excellent written and verbal communicator. We’re a 100% remote team, and writing is our primary means of communication at Softr. And we talk to customers a lot, so you must be strong in communicating with them and gathering insights in real-time.
You love solving problems. Our customers range from individuals to some of the Fortune 500 companies, and they are all unique. You are able to understand their specific needs, answer questions, and solve problems on the fly.
You care deeply about users. You are customer-centric and have experience building and maintaining relationships with complex, multi-geographical customers. You spend most of your time speaking with customers and helping them be successful. You contribute to design and product strategy with your insights and feedback from customers.
Urgency is your mindset. We look for people who act with speed in everything they do, yet never lose sight of the bigger picture. As a part of a fast-growing company, you’ll juggle a variety of customers, projects, and as a part of a distributed team, you’ll be trusted to work with minimal supervision. You’re outstanding at multitasking and able to operate effectively with uncertainty and change. You will also have strong decision-making skills.
You are passionate about no-code and automation. We’re looking for someone who is familiar with the no-code space and has used no-code and automation platforms in a meaningful way (for work, side projects, we want to learn about them all).

Benefits