UX Researcher in Berlin bei home24 SE

UX Researcher (m/f/d)

Our UX/ UI colleagues are working as advocates for our home24 customers. We are creating a personalized, user-friendly and consistent user experience during the entire customer journey across all devices and contact points, and throughout repeated visits. Our goal is to balance business and user needs of all home24 digital and non-digital products to make the customer experience useful, desirable, accessible, credible, findable, mobile and valuable during the entirety of the customer’s relationship with home24. For us to continue this incredible task, we are looking for you!

• You will not only lead the creation of user-centric concepts and share the knowledge throughout the whole company, but also mentor colleagues and teams on UX goals, principles, best practices and standards
• Design and conduct online and offline user research studies through usability testing, click testing, surveys, in-depth interviews, focus groups and concept/prototype testing
• Collaborate directly with product managers, software engineers and stakeholders during the planning, coordinating and the execution of user research projects
• Coordinate user research projects by understanding business needs and designing appropriate research studies to generate focused insights
• Translate these insights with the UX Team into strong UX-design recommendations and ensure results are reached in the planned timeframe
• Plan and lead user research efforts in close alignment with the UX designers and with direction from digital product owners
• Use product analytic tools to collect, analyze and translate quantitative data into results that have a clear, direct impact on your research projects

• Several years of relevant experience and ideally a degree in psychology, cognitive science, HCI, UI/UX, data analysis or relevant field
• Great analytical skills and the ability to make reasonable use of the data that you are working with
• Exceptional knowledge on how to conduct qualitative user research (such as interviews and surveys) and how to how to approach quantitative and qualitative research and translate those results into concepts
• Highly experienced with typical UX research tools for qualitative user testing, surveys and preferably also prototyping tools
• Ability to work pro-actively and independently on multiple projects at the same time
• Deep understanding of user research concepts and the importance of customer centricity in practice
• Proven track record of experience in running UX research projects (portfolio or presentable case studies)
• Fluent in German and English

We are home24,