CRM Program Manager in Weil am Rhein bei Endress+Hauser Group Services (Deutschland) AG+Co KG

Endress+Hauser is a family-run business and a global leader in measurement instrumentation, services and solutions for industrial process engineering. We employ over 16,000 people globally and strongly emphasize the employee experience. We are currently seeking an additional team member for our Sales Excellence Division as a CRM Program Manager. You will be working closely with various E+H internal production and sales centers across the globe in order to improve our CRM system. Are you interested to learn more? Below is the description for this role.

Roles + Responsibilities:

• You will support our Production and Sales Centers around the globe in the usage of our CRM system (Salesforce.com)
• You will be responsible for developing further the CRM system based on an ongoing exchange with the users. Therefore, understanding Salesforce feature releases and how to utilize them for E+H continuous improvement is necessary
• You will implement significant KPIs to support our internal sales organization in increasing productivity and ensuring sustainable growth
• You need to understand the business needs and ensure that the requirements are implemented successfully in the CRM System
• You are responsible for identifying gaps in knowledge and application usage and closing those gaps with professional training activities

Qualification + Profile:

• You have a degree in a technical or business area (e.g. Business informatics, informatics, economics) or comparable qualification
• You possess several years of experience with a CRM system (preferably Salesforce.com) and its configuration, as well as a good understanding of marketing and sales processes and their mapping in the system
• Any professional experience in sales or in a position with sales and customer relevance would be a plus
• You are willing to travel internationally (up to 20%)
• You are flexible, have a convincing personality with a strong customer orientation
• You like to work in an intercultural environment
• You speak good English. Any additional foreign language will be an advantage

Benefits + Perks:

• The security of working for an international family-owned company
• Modern and innovative working environment
• Flexible working hours
• Corporate pension plan and health management

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