Team Lead Business Excellence & Partner Education in Berlin bei Zalando

THE ROLE & THE TEAM

As a lead of the team you will work on the most complex and challenging improvement opportunities for Partner Services and regularly interact with our most senior leaders supporting them in designing, leading and executing our CRM strategy and implementation. You will be a key owner of the execution of the Partner Process Transformation for the Partner Services team.

Moreover you will work closely with Sales, Consulting, Operations, Communication and Marketing as well as senior stakeholders in shaping strategy, executing the objectives by creating content and tools and measuring impact of Partner Education. It will help us to steer our Partners in order to achieve our strategic objectives.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy

Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• You will be responsible for driving the implement of the Partner Process Transformation project on behalf of Partner Services
• You'll identify, evaluate, prepare and execute on opportunities to step up effectiveness and efficiency across the entire organization
• You'll be a sparring partner to other P-GTM leaders in defining the target operating models and will drive implementation of the tools supporting our Sales, Consulting, Marketing, Operations and Salesforce teams
• Together with team and key stakeholders you will gather Partner Education objectives and will develop Partner Education Strategy
• You'll oversee and lead a team that creates, implements, and customizes educational content for our Partners
• Support your team and key stakeholders in creating digital events and webinars
• You'll support mentoring of highly talented team members and peers to help them grow into future business leaders

WE'D LOVE TO MEET YOU IF

• You have 6+ years of working experience in driving large-scale transformations and improvement programs in a business development/improvement role for a leading Fashion or Tech eCommerce company
• You ideally have experience with a CRM tool like Salesforce
• You are an analytical problem-solver with a spike in strategic thinking and strong business acumen
• You are an experienced leader with proven project and (executive) stakeholder management skills
• You convince with a track record of successfully operating and delivering in complex and ambiguous settings

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counseling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

Please note that all applications must be completed using the online form - we do not accept applications via email.