Gestalte deine Karriere als Customer Support Specialist (m/w/d) bei cubos Internet GmbH in Deutschland

Your tasks

• You take end-to-end responsibility for the solution-oriented handling of customer inquiries via chat, e-mail and telephone.
• You also solve complicated customer challenges by meticulously analyzing accounts, messages and log files.
• You act as an interface between customers and product management, in which you record, analyze and process feedback and communicate it to the company.
• You take responsibility for the continuous optimization of our product documentation.
• You support us in the maintenance and continuous improvement of processes and tools in your work environment.

What we offer

• The opportunity to work on a meaningful product.
• An agile and lean work environment (really!) with short official ways, little bureaucracy and great personal autonomy and responsibility.
• Full integration into a growing product team with exciting career opportunities.
• A good work-life balance.
• 30 days of vacation.
• Free choice of workplace (up to 100% remote).
• Access to job bike leasing.

About GroupAlarm

With GroupAlarm, we have been alerting people for 20 years, making a significant contribution to preventing and combating crises and emergencies.

We strive for excellence in technology, processes and interactions to provide our customers with a lasting sense of security and reliability.

If you are interested in joining us on our journey, we look forward to receiving your application.

Must have

• Perfect spoken and written German, as well as a confident manner and a well-groomed expression.
• Very good English skills, both written and spoken.
• An awakened and critical mind that recognizes opportunities and challenges on its own.
• A strong service mentality.
• Patience, kindness and empathy.
• Strong analytical and research skills.
• Enthusiasm for technology and a strong desire to fully master our product down to the smallest detail.