Team Lead in Homeoffice bei TELUS

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  Manage team members in the APAC region, which includes mentoring and coaching team members to assess needs, provide assistance, and resolve problems.
• Lead in creating an environment to inspire and motivate employees to perform at their best through positive engagement.
• Instill, strengthen, and maintain a culture centered on continuous improvement and agility.
• Supervise and monitor project operations, scope, timelines, technical resourcing requirements, task delegation and training.
• Clearly communicate timelines and data quality expectations to team members.
• Establish and maintain the project templates, data collection models, project documentation, providing updates to the program managers and other stakeholders.
• Measure project progress using appropriate systems, tools and techniques, adjusting schedules and targets as needed.
• Translate production data into meaningful insights. Create and deliver effective presentations to stakeholders such as clients and higher management.
• Collaborate with the internal team to initiate and implement procedural changes and customized workflows.
• Guide their team through issues and challenges. Report and resolve conflicts in priorities through creative solutions ensuring employee support and accountability to timely and quality project execution.