Learning Professional, CARE - Germany Remote in Berlin bei Vista

Our Team:

The Learning Professional is a resilient and culturally conscious individual who works interdependently to achieve the goals of the global learning and development team. They develop the competencies of learners by identifying knowledge gaps, facilitating knowledge transfer, and managing the learning experience via synchronous and asynchronous modalities. They also support business performance by coaching learners to enhance proficiency, service quality delivery, and operational efficiency.They practice strong project management skills and collaborate with others to deliver value-maximizing outputs that contribute to the team and company’s strategy.

What You Will Do:

• Plan and deliver regular individual and group trainings.

• Identify knowledge gaps in Operations through observations, audits, scoping, survey, focused group discussions, and data analysis.

• Partner with the instructional design and content management teams to contribute to the creation of instructor-led trainings and digital learning solutions.

• Coordinate with stakeholders and partners before, during, and after training sessions to improve operational efficiency and service delivery.

• Guide learning activities, maintain learners’ engagement, and drive social learning via the Learning Management System.

• Support post-training outcome through 30, 60, and 90 days data.

• Provide synchronous and asynchronous support to learners through various communication channels.

• Contribute to projects and initiatives on a local and global level.

Your Qualifications:

At Vista, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• Bachelor’s degree in a related field or at least two years of hands-on experience in facilitation, coaching and client support or additional certification in business leadership, eLearning software, or adult education and training

• Familiarity with Learning Management Systems and social collaboration tools, e.g. 360Learning

• Excellent communication skills for training delivery; must have a dynamic and engaging classroom and virtual presence

• Ability to nurture psychologically safe environments through diversity, inclusivity and equity and belonging.

• Ability to maintain excellent relationships with team members and stakeholders

• Fundamental understanding of contact/call center or service activities

• Ability to effectively prioritize and manage multiple tasks

• Maintain highly professional demeanor, discretion, and composure in a fast-paced environment

• Strong knowledge of communication and collaboration applications such as Google Suite and Slack.

• Strong interpersonal skills, goal oriented, self-motivated, and able to support projects with minimal supervision

• Ability to creatively use resources and adapt to changes quickly and professionally

• Fluent in English and local language(s).

• Must be flexible with work schedules to accommodate global schedules and multiple time zones

Why You'll Love Working Here:

There is a lot to love about working at Vista. We are an award winning Remote-First company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us:

Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image