Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
.
Job Description
Sprinklr is looking for a Contact Center as a Service (CCaaS) Specialist who will partner with our Global Partnership organisations to drive sales for Sprinklr’s Service products.
At Sprinklr, Solution Specialists have both the technical knowledge as well as the business consulting acumen to work through complex use cases and understand the business and technology landscape to maximise the impact of Sprinklr’s Service offerings for customers. They speak from a position of confidence and credibility with their product and industry knowledge, and have the ability to provide insight's to our partners, building rapport easily while being a trusted advisor.
-
Provide consultation and support for partners (BPO, GSI, TSB, VAR and other strategic alliances) as part of a partner focused sales organisation
-
Act as technical subject matter expert supporting channel partners, acting as the primary technical resource in driving new business and partner enablement in relation to solution architecture, integrations, infrastructure, and analytics
-
Lead presales activities including building and delivering compelling presentations, in-depth technical workshops, assisting with RFPs, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide against a customer’s required capabilities
-
Collaborate with the Sprinklr Service ecosystem (i.e. engineering, product design, product marketing and demo engineering) to impact success of the business
-
Architect solution designs that include integrations between Sprinklr and 3rd party solutions for CRM, PSTN Carriers, SBCs, SIP Trunks, etc
-
Keep up with an aggressive training schedule and maintain up to date Sprinklr product certifications
Care Specialist Skills & Experience:
-
5-10 years of experience in a presales role, preferably with a CCaaS based company
-
Strong working knowledge of Voice PBX/Carrier interconnection and migration architecture
-
Experience with Cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics.
-
Theoretical and practical knowledge in computer technology disciplines, including AI/Machine Learning and Cloud based API
-
Excellent verbal and writing skills
-
The ability to effectively interact with business and technical audiences in the English language (required) and German
-
Proven record of driving new initiatives, sales innovation, and business development
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our