Delivery Specialist - Expense in Frankfurt am Main bei i:FAO Group GmbH

i:fao is part of the Amadeus IT group, one of the world´s top 10 software companies with a global team of 19,000 professionals of 145 nationalities, working across 190 countries. We are an IT service provider specializing in travel and expense management, with cytric Travel & Expense, one of the leading solutions for corporations. cytric Travel & Expense is a software-as-a-service solution enabling planning, booking and expense settlement for business trips to more than 82 countries world-wide. Our customers and partners are some of the world´s leading brands.

We work fully in agile, build strong teams and have fun along the way. With us, you won’t just be shaping your own career, you will be shaping the way the world connects. Do you want to be a part of it? Great, then join us!

Delivery Specialist - Expense (m/f/d)

for our location in Frankfurt am Main or Hannover

The Delivery Expense team is responsible for the delivery of expert services for the direct corporate customers and the execution of implementation projects for the cytric Expense product. As a part of implementation project team, you will participate in the definition and planning phases, and then execute, monitor and control the implementation throughout all stages.

Your tasks and responsibilities:

• Implement cytric Expense for customers through a structured implementation plan
• Analyze customer systems and service requirements as well as product needs and define the delivery scope in close coordination with the customer
• Apply a predefined project management methodology throughout the product implementation process
• Identify and mitigate key risks and issues impacting delivery and customer satisfaction
• Advice on business impact, on business performance and efficiency of implemented actions
• Work closely with Key Account, Sales and Customer Relations when needed, e.g. for reporting on customer issues and delivery progress

Your profile:

• Apprenticeship as travel agent, tax accountant or comparable, alternatively academic degree in Tourism or Business Administration
• Knowledge/Experience in accounting (HR systems; travel expense accounting software or travel expense law)
• Experience in Customer Service or other relevant experience with strong technical affinity
• Experience working with Online Booking Engines, cytric would be a plus
• Like to challenge yourself and enjoy improving processes to help us in achieving our ambitious targets
• Structured and self-reliant, but you also enjoy working in a team
• Strong communication and proactive appearance in customer contact
• Customer-oriented thinking and effective problem-solving skills
• Fluent in English and German

Our offer:

• modern and friendly workplace with alternative meeting and communication areas incl. coffee bar and high-end equipment
• free fitness studio usage
• capital-forming benefits
• flexible working hours
• home office possibility
• additional social benefits (further description upon request)

Interested?

Then we look forward to your online application! Please include your earliest possible starting date and your salary expectations.