Your Challenge::
At HIMSS, we are a catalyst for change in the health and wellness ecosystem. As one of the largest and most experienced global healthcare associations, it is our responsibility to lead this revolution. Our mission is to reform the global health ecosystem through the power of information and technology. Our staff, nearly 300 world-wide, are vital to achieving that mission. We are looking for team members who are curious to ask “What if…?” and have the tenacity to fight for the change we believe in. Join HIMSS to be part of the transformation of health and wellness.
The Digital Health Coordinator is a member of the HIMSS Digital Health Advisory community responsible for driving the global health ecosystem forward by supporting healthcare providers’ digital health transformation journeys through the adoption of HIMSS digital health solutions. They are responsible for supporting clients through the assessment process utilizing automated tools and support processes, coordinating client engagements such as Stage 6 and 7 validations, participating in user acceptance testing, sharing client feedback for consideration by the Product Management team, and contributing to knowledge sharing across the Digital Health Advisory community.
Primary Responsibilities:
- Responsible for guiding clients through the maturity model and digital health assessment process, including the administration and support of assessments through automated tools.
- Serve as first line of support and subject matter expertise for clients and prospects regarding HIMSS digital health solutions, maturity model and DHI assessment criteria, assessment tools and processes, and the validation process.
- Coordinate client facing events such as maturity model validations, including validation, scheduling of meetings, client logistic planning and communications, coordination of HIMSS resources, facilitation of validation meetings, and recognition activities following successful validation.
- Collect and present client feedback for consideration by the Product Management team to enhance existing solutions or create new solutions.
- Participate in and sign off on the User Acceptance Testing functions for assessment tools.
- Contribute to the Market Intelligence portfolio, as well as knowledge share and education across the global HIMSS Digital Health Advisory community.
- Provide mentorship to Digital Health Associates.
- Accountability for assigned projects with a defined scope.
- Analyze possible solutions to issues, leveraging standard procedures and existing support resources.
What you will need to be successful::
- Bachelor’s Degree or equivalent experience.
- 0 - 5 years of experience in client services or support, with demonstrated ability to develop and maintain strong client relationships.
- Knowledge of the healthcare industry required.
- Excellent written and verbal communication and presentation skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office product suite.
- Experience with Client Relationship Management (CRMs) is preferred (ex. Salesforce).
Why we love HIMSS, and why you will, too::
- Diverse, collaborative and winning team environment.
- Wellbeing programs to support all of your emotional, physical and financial needs
- Emphasis on continuous learning and development.
Are you a Changemaker?
Together, we’ll do amazing things for healthcare.
HIMSS is an Equal Opportunity Employer: Vets/Disabled