Company Description
Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.
Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine.
Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
- To ensure a professional and profitable operation within the framework of the Hotel
- With the hotel training manager, identify training needs and develop and deliver the required training for department employees to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
- To achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
- To accurately forecast business demands to ensure efficient staffing and rostering.
- To be responsible for all accounting and billing procedures in the outlets
- To work with hotel management to develop & execute plans and actions for the marketing of the outlet. To be aware of all Minor Hotels Guest Incentive programs, and actively promote and support these.
- To ensure the efficient scheduling of Management & Team Members in the outlet, and to be responsible for the accurate supervision of the Team Member time control system.
- To be responsible for the execution of all Team Member reviews and appraisals in a professional and timely manner
- To train managers and supervisors in effective “coaching and counseling” and the correct process of progressive discipline
- To empower the team to be able to make business related decisions as and when required in according to the policies and procedures.
- To be responsible for always maintaining outlet safety and sanitation standards
- To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
- Promote positive inter-departmental relations through candid communication and cooperation
- To work closely with the Banqueting department to support all requested functions
- Above all, to lead by example through a “hands on” approach to motivate our Team Members to excel
- To ensure all documents / checklists are updated as an when required.
- To ensure all local laws related to service of food, drinks, tobacco are adhered to.
- You maybe be required to work in different shifts and maybe be assigned to different outlets in different shifts based on business needs.
- You may be required to work extra hours based on the business demands.
- You may be required to assist the F&B Manager / business by being assigned tasks not limited to the tasks listed here.
- You are required to monitor business trends in the F&B industry/ competition and adapt/come up with new ideas to enhance the offerings.
- Any other duties and responsibilities that may be assigned to you from time to time.
Qualifications - Recognised Degree in Hotel Management or related field.
- Must have 2-3 years experience in a Food & Beverage/Restaurant operations management role, preferably with Luxury Brand experience
- Excellent leadership and interpersonal skills
- Eye for detail to achieve operational excellence.
- Strongly committed to teamwork and customer service
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