Working Student - Cloud Service Processes Consultant in Walldorf bei SAP

Working Student (f/m/d) - Cloud Service Processes Consultant in Walldorf bei SAP

SAP

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ABOUT THE TEAM
The Cloud Service Processes works with cloud teams to support continuous progress toward a simplified and harmonized cloud service experience. The unit builds the bridge between cloud-related development, operations, and customers.
We work on a global project to simplify and harmonize business processes and to integrate a new ITSM system throughout the whole SAP landscape. The goal is a fully integrated end-to-end IT Service Management Solution with the same technology for all ticket types by harmonizing processes for all Lines of Business based on a modern cloud architecture.

It is your opportunity to:

Work for one of the best employers in this region,
Be part of a highly skilled and motivated international team.

THE ROLE
We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

Creation and maintenance of process documentation and related assets
Creation and maintenance of BPMN diagrams in Signavio
Ensure timely delivery of quality documentation regarding Cloud Delivery processes and tools
Perform process document and related assets quality checks and implement changes
Support team members with process maintenance and governance related back-office activities like managing process
publishing requests, change asset requests, tool end-user support, handling the team mailbox information requests
manual synchronization of control data between tools, etc.
Create process documentation reports based on LoB demands, audit preparation and audit trail logging
This position will provide you an in-depth look into the SAP Global Post Sales Process Excellence unit and in one of few
companies adopting the BPMN and ITIL Best Practices for their business processes
Continuously striving for process and tool optimization &process adoption

This position will provide you:

In-depth look into the Global Process Office and to be a part in one of few companies adopting the BPMN and ITIL
Best Practices for their business processes
Hand-on experience on global project design & implementation

ROLE REQUIREMENTS

Preferred fields of study: Bachelor or Master students of Business Informatics, Data Sciences, Engineering or Technology with at least 3 semesters left to finish studies
Computer Skills: MS Office applications, especially Excel (required), Process modeling using BPMN standard (Signavio preferred)
Beneficial: Basic understanding of IT Service Management (ITSM) processes
Languages: Fluent in English, with strong writing skills. German beneficial
Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goaloriented, team player with excellent communication skills and able to work independently and proactive way

Bachelor students are welcome! Working remotely from Germany is possible!

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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