Working Student - Cloud Service Processes Consultant in Walldorf bei SAP

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THE ROLE
We are looking for a Working Student (f/m/d) who enjoys assisting with varied engagement(s), project(s) and/or program(s) and interacting with other colleagues and different stakeholder SAP-wide. The main area of responsibility will be the support of our internal team with further improving of the standard processes and tools for the IT Service Management (ITSM) and IT Operations Management (ITOM).

The related tasks include, but may not be limited to:

• Creation and maintenance of process documentation and related assets
• Creation and maintenance of BPMN diagrams in Signavio
• Ensure timely delivery of quality documentation regarding Cloud Delivery processes and tools
• Perform process document and related assets quality checks and implement changes
• Support team members with process maintenance and governance related back-office activities like managing process
• publishing requests, change asset requests, tool end-user support, handling the team mailbox information requests
• manual synchronization of control data between tools, etc.
• Create process documentation reports based on LoB demands, audit preparation and audit trail logging
• This position will provide you an in-depth look into the SAP Global Post Sales Process Excellence unit and in one of few
• companies adopting the BPMN and ITIL Best Practices for their business processes
• Continuously striving for process and tool optimization &process adoption

This position will provide you:

• In-depth look into the Global Process Office and to be a part in one of few companies adopting the BPMN and ITIL
• Best Practices for their business processes
• Hand-on experience on global project design & implementation

ROLE REQUIREMENTS

• Preferred fields of study: Bachelor or Master students of Business Informatics, Data Sciences, Engineering or Technology with at least 3 semesters left to finish studies
• Computer Skills: MS Office applications, especially Excel (required), Process modeling using BPMN standard (Signavio preferred)
• Beneficial: Basic understanding of IT Service Management (ITSM) processes
• Languages: Fluent in English, with strong writing skills. German beneficial
• Soft Skills: Curiosity, quick apprehension, and willingness to learn about new technologies, concepts, and tools. Goaloriented, team player with excellent communication skills and able to work independently and proactive way

Bachelor students are welcome! Working remotely from Germany is possible!

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

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