Manager MedTech Service Engineering & Development in Hamburg bei Olympus Europa SE & Co KG

Your responsibilities

We are seeking a highly skilled and motivated Manager (m/f/d) Service Engineering & Development to join our management team at Olympus. In this role you will lead a team of approx. 12 people. You and your team are responsible for transferring global and service divisional requirements into design specifications for new product developments. This role entails the development and implementation of all service-related activities for new products, ensuring efficient service life cycle management, and driving initiatives to reduce repair costs. Additionally, the Manager (m/f/d) Service Development will play a crucial role in equipment development and support, ensuring repair processes are validated and continuously improved.

• Acts as service responsible for the legal manufacturer Olympus Surgical Technology Europe.
• Translate global and local medical repair service requirements into product design specifications.
• Execute service-related activities for new product launches.
• Oversee the service life cycle of all products, including master data management.
• Implement service and repair procedures to reduce costs.
• Offer 3rd level support globally to minimize repair expenses in labor and parts.
• Spearhead initiatives to optimize repair costs and validate processes.
• Innovate equipment and support systems for efficient repair processes.
• Ensure continuous improvement of department processes and staff in line with business strategies.
• Lead new repair introductions, encompassing collecting service requirements, implementing work packages, communicating with the Sales division, conducting repair training, and creating technical documentation.
• Manage the service product life cycle, including changes, discontinuations, corrective actions, distribution of relevant documents, and maintenance of repair master data.

Your qualification

• University degree in medical engineering, mechanical engineering, or a related field.
• At least 5 years of professional experience in Service Support or Engineering within the MedTech sector.
• Proven track record in a managerial position
• Proficiency in both English and German, spoken and written.
• Excellent communication skills with intercultural competence to promote international cooperation and build networks across your team and beyond.
• Goal-driven and innovative approach with a resilient attitude to represent and assert your interests.
• Strong analytical abilities and systematic thinking.
Team player with a keen focus on customer satisfaction and service excellence.

Your competencies

The Interview will be competence based and the following competencies will be assessed:
• Build for the Future
• Deliver Results
• Lead People
• Lead Self
• Model and champion Our Core Values

Your benefits

• 30 days of annual leave
• Up to 60% mobile work possible + flexible work time model with overtime compensation
• Holiday and Christmas bonuses
• Corporate benefits discounts for employees
• Comprehensive company pension scheme and capital-forming benefits
• Company restaurant with live cooking and healthy food (subsidized)
• Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
• Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
• Various subsidized company sports groups and access to the inhouse company gym