Export Assistant for part-time in Mörfelden-Walldorf bei Tombow Pen&Pencil GmbH

Tombow Pen&Pencil GmbH

We have been supporting creative people in their work since 1913! Tombow Pen & Pencil GmbH is a 100% subsidiary of the Japanese Tombow Pencil Co, which manufactures reliable, high-quality writing instruments. What began as a Japanese family business producing pencils is now a global brand.

We are looking for a dedicated Export Assistant (m/w/d) to support the export and marketing activities in Europe for 20 hours per week as soon as possible.

Your Responsibilities:

The main task is to manage the correspondence between the sales/marketing team and their customers.

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status and other inquiries.
• Developing and monitoring performance indicators for sales, managing sales tracking tools, and compiling reports daily/weekly/monthly for Export sales manager.
• Recording sales trends, researching competitors’ activities, and liaising with sales support department to monitor sales forecasts and inventory level.
• Managing customer accounts, following up with customers for administrative purposes, e.g., sending samples, confirming orders, etc., and providing troubleshooting assistance for orders, account statuses, and other problems.
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Keeping track of sales targets.
• Scheduling customer meetings and conferences.
• Reporting any unusual activity to Export sales manager.

Qualifications:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Experience in using computer hardware, peripherals, and standard computer software programs.
• Ability to use and/or operate technology equipment and web application software related to position.
• Possess good problem solving and organizational skills.
• English language skills at a fluent level, German is a plus.
• Ability to organize and prioritize multiple tasks, maintain records, and to work with interruptions.
• Ability to review and evaluate operating procedures and recommend improvements.
• Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Ability to establish and maintain effective working relationships with all staff and public.
• Self-directed and self-motivated in job-related tasks.

We offer:

• Flat hierarchies and an open, team-oriented working atmosphere.
• The opportunity to contribute and realize your own ideas.
• Flexible working hours for an optimal work-life balance.

Please note that this position is limited to German work permits holder, and company will not cover the relocation costs.

If you are interested in working in a creative environment and being part of a great team, please email your CV directly to Director Shoichi Sugiyama s.sugiyama@tomboweurope.com.

Job Type: Part-time

Expected hours: 20 per week

Application Question(s):

• Are you eligible to work in Germany?

Work Location: In person