Operations Manager-Airfreight in Düsseldorf bei Crane Worldwide Germany GmbH

Essential Job Functions

• Responsible of statistics and KPI´s of operational performance in the Station
• Responsible, supervise and increase operational excellence, space optimization and
  best in class costing with 3rd party cargo handling agent
• Accountable for ensuring that month end bookings are completed as well as provide
  guidance for the financial and operational Airfreight p&l owner with respect to job costing related activities.
• Identify, eliminate, and escalate revenue leakage to appointed key contacts within a
  business unit.
• Responsible for driving process & productivity improvements for Airfreight across the
  station by leveraging systems and process automation.
• Exhibits and displays a sound understanding to monitor KPI’s to ensure compliance with
  all critical deadlines and processes.
• Analyze loss making accounts and work on improvements with operator and related
  supervisor
• Develops continuous improvement methodologies in key areas of service and growth for
  the Airfreight product of the country
• To Work in accordance to the compliance rules and policy
• Manage handling providers and improve process and relationship
• Ongoing coaching and mentoring of staff to develop skills to the highest level
• Measures and improves productivity of Airfreight in the responsible area with tools
  development in coordination with Airfreight Product Management
• Other duties and responsibilities will be assigned as business demands seem
  necessary.

Physical Requirements

• Job requires the ability to use vision, adjust focus and work on a standard computer
  screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require presence on-site at the assigned work location.
  [The physical demands described here are representative of those that must be met by an employee
  to successfully perform the essential functions of this job. Reasonable accommodations may be
  made to enable individuals with disabilities to perform the essential functions.

Other Skills & Abilities

• Excellent analytical skills and proficiency in Excel and Access.
• Ability to work in a very fast-paced and deadline-driven office environment
• Ability to multi-task with a high degree of attention to detail and accuracy
• Ability to ensure timely and accurate payment of invoices.
• Excellent communication skills
• Effective time manager with ability to prioritize without direction.
• Excellent problem-solving skills. Ability to travel up to 30% of time.

EDUCATION AND EXPERIENCE
Bachelor's degree preferred.
5 years of global forwarding experience

CERTIFICATION AND LICENSES
Professional certification may be required in some areas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by
people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified. All personnel may be required to perform duties
outside of their normal responsibilities from time to time, as needed.

Experience

• 5 year(s): global forwarding experience

Education

• Bachelors or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity

• Leader: Inspires team mates to follow them

Motivations

• Self-starter: Inspired to perform without outside help
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation