Customer Care Representative (Multilingual) in Hamburg bei enfore

Small is beautiful, welcome to enfore...

As a Customer Care Representative you are the interface to our customers - whether in direct customer contact or as a person of trust for our service partners. With your experience and by passing on customer feedback on our products, you will help us to shape our service processes and advance enfore's customer care division. You will work in a dedicated team of specialists in Hamburg that values and practices transparency and direct communication.

What you will do...

• You are the first point of contact for our customers or employees of our sales and service partners for all questions regarding the use of our business solution
• Answer customer questions in direct contact by phone, email and chat (inbound only) in both German and English
• Advise on the set-up and use of our solution according to the requirements of the various business areas of our customers
• Record feature requests and error messages, analyze and carefully document them in our ticket tool

What you need...

• You have successfully completed vocational training in a commercial field, ideally as an IT systems clerk. Alternatively, career changers from a service industry with commercial skills are just as welcome
• Talent for technology, initial experience in setting up a network area and knowing the processes of a POS system (POS experience)
• A flexible and analytical way of thinking, which helps you to understand complex topics quickly. Furthermore, you see yourself as a link and "technical translator" to the customer, in short: the customer is close to your heart
• The following language combinations are important for our customers:
  German - French / German - Italian or German - Polish

Why enfore...

Every day, over 200 million small businesses worldwide work hard to create a delightful customer experience. We founded enfore to provide these businesses with the technology that enables them to compete in the connected world. Through innovative hardware and powerful software, as well as comprehensive service offerings, enfore delivers a solution that connects all operational aspects. Our team consists of highly skilled, and dedicated professionals. Does it sound like it's written about you? Then we’d be happy to welcome you. In your role as Customer Care Representative you and your team will make a significant contribution towards bringing us a little closer to this goal every day. So if you really want to make a difference and work is more than just a means-to-an-end for you: we are the place to be in offices located in Hamburg.

At enfore we value equality and are against any kind of discrimination. Regardless of ethnicity, gender, religion, disability, age or sexual orientation, all candidates and employees have equal opportunities. We value diversity and are committed to integration and inclusion.

Curious about our standard hiring process? It goes like this:
1. Resume review 2. Recruiter screening 3. Manager interview 4. Reference check 5. In-person meeting

Please note that the process may be adjusted based on the position you are applying for. For technical roles, we may also require you to complete home assignments.

Thank you for your understanding and willingness to be flexible!