Field Service Technician - Service Truck (/T) in Ettlingen bei Flowserve Corporation

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Scope Statement

The role of the Field Service Technician is to safely perform a range of service activities at a customer’s facility. The services provided may consist of; inspection, removal, installation, commissioning, repair, rebuild, general maintenance, and troubleshooting of flow control equipment. The Technician is required to document all site activities electronically and submit a final report internally and externally. The Field Service Technician (M/F/T) is a critical role for ensuring Customer satisfaction and identifying value streams for Flowserve.

Accountabilities

• Actively support a positive safety culture to reduce injuries and maintain a safe work environment
• Ensure ethical behavior in line with Flowserve’s code of conduct
• Proactively calls Customer on technical interventions, like yearly maintenance
• Assess mechanical and electrical problems and take actions to resolve promptly
• Oversee disassembly, cleaning, inspection, repair, and assembly activities in the field according to established processes
• Installation, commissioning, and start-up activities in the field according to established processes
• Work side-by-side with Customer and 3rd party personnel, and lead work crews as required
• Collaborate with Flowserve Sales Engineers to ensure a coordinated approach to serving our customers
• Maintain organized, accurate documentation
• Load pull through opportunities into CRM
• Perform work ensuring quality service is delivered meeting or exceeding Customer expectations

Knowledge, Skills & Abilities

• Work with management to identify and attend training to develop personal knowledge and skills
• Mechanical & Electrical Aptitude with knowledge of Flow Control Equipment
• Knowledgeable in the repair of Flow Control Equipment and equipment support systems (Automation)
• Knowledgeable in removing, installing and starting-up Flow Control Equipment
• Must be a self-starter capable of working independently with little to no supervision
• Must be a good problem solver with ability to explain mechanical & electrical concepts and articulate recommendations
• Able to remain calm and even-tempered in stressful situations
• Ability to read and interpret blueprints, engineering drawings, and schematics
• Ability to communicate effectively and professionally both orally and on a computer
• Must be able to travel 90% of the time with frequent overnight stays as required
• Willingness to travel international from time to time
• Must have an active driver’s license

Req ID : R-7226

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.