Desktop Support in Wuppertal bei Axiom Software Solutions

JD below:
• Extended experience troubleshooting and supporting Desktop services (level 2 - Windows 10, sccm,AD software install, hardware troubleshooting, basic network,..). • Team Lead experience• B2 German and English language skills- • Executive Support experience a big plus• Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction.• Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner.• Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed.• Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution.• Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests.• Maintains contact with clients and second/third level support personnel on operational and production problems.• Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained.• Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers.• Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions.• Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication.• Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts. • Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures.• Maintain, analyze, troubleshoot, and repair computer systems, hardware and software and computer peripherals.• Deploy, Configure, and Support IP based desk, wireless, and soft phones.• Document, maintain, upgrade or replace hardware and software systems.• Support and maintain user account information including rights, security and systems groups.• • Should have knowledge in Desktop Imaging & Scripting.• Extensive knowledge on Hardware & O/S Trouble Shooting.• Should be expert in deployment of operating systems locally & globally.• Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8.• Good understanding of IP telephony setups and installs • Solid Blackberry and iPhone troubleshooting skills• Basic understanding of Macs – Nice to have. • Basic understanding of Networking Technologies.• Basics of Active Directory and Servers• Understanding of Helpdesk Ticketing System such as Remedy or Service NOW• Knowledge on all standard Desktop Applications.• Excellent customer service skills. – This is a MUST!• Excellent troubleshooting skills – This is a MUST!• Excellent interpersonal skills to interact with various individuals with diverse backgrounds – This is a MUST!• The ability to learn and understand new technology and skills quickly• Ability to react to and act upon feedback.• Must to be a team player (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolut

We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs. Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless ex