Allocations Coordinator – France in München bei Arc teryx

Arc'teryx

Department: Commercial – EMEA

Reports to: Manager, Allocations and Service – EMEA

Location: Garching/Munich, Germany

Your Opportunity at Arc'teryx :

As an Allocations Coordinator, you play an integral part of the European sales and distribution process, working alongside with the Wholesales teams. You work cross-functionally with our internal operational, commercial, data analyst and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is based out of our Garching office, near Munich and is open to hybrid remote work. Candidates must be eligible to work in Germany.

Meet Your Future Team:

The Allocations and Service team is a cross functional group within the Commercial Dept. whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product at the right quantity in the right place at the right time.

If you were the Allocations Coordinator – France now, here are some of the core activities you would be doing:

Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance
Supporting the team with additional tasks as required to help achieve company objectives
Acquiring intimate knowledge of Arc’teryx products and technologies
Acquiring broad knowledge of service procedures across all customer groups
Responding professionally and promptly to all requests and inquires from your assigned doors
Constantly looking for opportunities to improve the processes or the service
Monitoring allocation, delays and risks related to order deliveries for your assigned doors
Creating ad-hoc reports for stakeholders as required
Focusing on guest-facing teams and consistently provide an exceptional support experience
Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements.
Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience
Supporting various departmental initiatives, including providing mentorship to new allocations team members
Building and maintaining close relationships with your assigned wholesale doors
Identifying issues and gaps in process and supports the team to help find resolutions
Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigate into options to solve the problem
Helping to identify regional shortages and overages for the Open To Buy process
Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

Here are some of the things you could be working on in the future:

Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time
Assisting in driving sales initiatives and programs
Managing the day-to-day administration of your assigned region and wholesale customers
Ensuring timely and accurate processing of orders for your assigned doors
Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide
Tracking and managing cancellations from your assigned wholesale doors

Are you our next Allocations Coordinator – France?

You have 1+ year experience in a customer service, allocations or dealer service role
You are able to communicate professionally in French and English – any other language from our markets is an asset
You have highly effective verbal and written communication skills
You are proactive and comfortable communicating with customers via phone & email
You have strong organizational, interpersonal, and problem-solving skills
You demonstrate attention to detail, including accurate data entry skills
You are proficient in Microsoft Office
You work well independently or as a team member
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You seek the best (sometimes not the easi