German HR Admin, Entry Level in Mörfelden-Walldorf bei Alight

Alight

Germany, On site - Mörfelden Walldorf

Permanent

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

ROLE DESCRIPTION

Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required

MainResponsibilities

Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
Where applicable ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
Working knowledge of systems and tools to perform daily tasks
Ability to recognize and deal appropriately with sensitive and confidential information
Successful completion of all learning objectives
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Time Recording to be completed accurately and on time
NGA Security Standards are understood and adhered to
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all NGA HR announcements
Participates in projects as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly

Core competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and NGA priorities
Be Effective - Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way

IV. REQUIRED EXPERIENCE