911 Emergency Dispatcher - EXAM in Bayern bei City of Columbus

Under general supervision, is responsible for dispatching police, fire, and emergency medical services; performs related duties as required.

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

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  Views multiple computer monitors and maps; enters and forwards information using the C.A.D. system with over one hundred (100) separate computer commands;
• Marks cruisers into and out of service; updates badge information; monitors status and location of assigned cruisers and updates cruiser status as needed;
• Determines cruiser to be assigned based upon priority of run and the number of cruisers needed to answer a call;
• Evaluates information received and appropriate course of action to be taken;
• Dispatches calls for service using established run-priority lists and assigns cruisers and/or supervisors as required;
• Communicates with officers via mobile computers to relay information off the air when information is sensitive, to provide detailed information, or to stay aware of personnel activities;
• Monitors and handles the demand for service on talk groups and makes notifications to supervisors, others within the division, and other agencies as needed;
• Operates computerized and electronic two-way radio consoles to dispatch police cruisers and tow trucks and to relay messages to police personnel in the field;
• Performs queries on suspects, license plates, etc. for police officers and other authorized personnel using a computerized national, state, and regional crime information system;
• Utilizes reference materials such as maps, directories, and street locators in order to provide information to dispatched units;
• Advises citizens of dispatching goals and calls citizens back concerning time delays or other pertinent information;
• Utilizes computer aided dispatching (C.A.D.) system to dispatch calls for fire and emergency medical services using established protocols and assigns emergency units and/or supervisors as appropriate;
• Evaluates the response for fire and/or emergency medical services recommended by the C.A.D. system to determine the most appropriate response;
• Marks fire and EMS units into and out of service; monitors status and location of apparatus and updates status as appropriate;
• Makes appropriate notification to and coordinates the response from mutual aid agreement agencies for police, fire, and/or emergency medical services; makes calls to mutual aid agencies to confirm the availability of resources;
• Communicates with fire personnel via mobile computers to relay information off-radio when information is sensitive and/or to provide detailed information;
• Facilitates communications between emergency medical personnel and hospital staff;
• Participates in specialized training activities to achieve and maintain Emergency Medical Dispatch (EMD) certification;
• May train entry-level personnel; prepares detailed documentation of training;
• May prepare informal written reports;
• May perform the duties of a 911 Emergency Call Taker.

Completion of the twelfth school grade and two (2) years of experience responding to 911 emergency calls, or two (2) years of experience answering calls within a high-volume call center, performing dispatching duties within a dispatching or logistics operation, or performing clerical and/or administrative duties in a law enforcement agency or other public safety organization. Substitution(s): A certificate of high school equivalence (GED) will be accepted in lieu of a high school diploma.

Some positions may require possession of valid Emergency Medical Dispatch (EMD) certification prior to the completion of the probationary period.

Knowledge, Skills, and Abilities:
Considerable knowledge of basic spelling and English usage; considerable knowledge of police 10-codes; general knowledge of procedures for data entry using a computer; general knowledge of the names and location of principal streets and buildings in the City of Columbus; general knowledge of the geographical layout of the City of Columbus; general knowledge of Public Safety hierarchy and the specialized units and bureaus to be dispatched; skill to type 3,500 keystrokes per hour; ability to see, to read, and/or to verify the accuracy of ALI and ANI information, C.A.D. information, and comparable computer screens; ability to respond to simultaneously presented visual stimuli; ability to hear to understand information received by telephone and radio; ability to speak clearly and concisely; ability to follow instructions; ability to make decisions