Senior Digital Product Manager in Gütersloh in Hannover bei Arvato Supply Chain Solutions SE – Central Functions

Senior Digital Product Manager (m/w/x)

We’re on it!
Arvato offers you one of the most dynamic work environments you can imagine. We are growing, innovating and we solve the challenges of our clients around the world every day. How do we do it? With our global team of 17,000 colleagues at 87 locations in over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex, global supply chain solutions.

Drive innovation with us! As a Senior Digital Product Manager (m/f/x), you will actively accompany the digital transformation of our customers and develop digital and customized solutions. Support our team at our location in Gütersloh, Hamburg, Cologne or Hannover and temporarily from the mobile office.

Your tasks

• As a member of our Digital Products Team your mission is to show our customers the path to value and success with our SaaS product “Arvato Customer Experience Cloud“
• Identify, reach out and build rapport with key stakeholders at existing clients and establish a trusted and meaningful relationship
• Define customer experience related goals with our clients, track progress as well as operational metrics and conduct in regular business reviews
• Be a trusted advisor, share best practice, insights and provide data-driven recommendations to improve customer experiences and drive ROI
• Promote our product, create new qualified sales opportunities to cross- and up-sell the product portfolio within your assigned customer base
• Manage contractual requirements and ensure that all outlined commitments are achieved
• Collaborate with product and engineering teams to synthesize customer feedback and drive product development
• Identify industry trends and take part in regular product vision refinements
• Contribute to the scalability of the product and customer success team through documentation and continuous process optimization

Your profile

• 3+ years experience as a Customer Success Manager, Account Manager or similar role
• Experience in working with demanding large, strategic global accounts
• Ability to explain technical products and processes clearly
• Experience in E-Commerce, Omnichannel, Marketing or CRM technology projects is a strong plus
• Experience in agile methodology (Scrum and Kanban)
• Growth mindset, self-motivated with an action oriented positive attitude
• Data-driven mindset, digital-savvy and willing to learn new skills
• Excellent oral and written communication skills in both English and German

What we offer

• The opportunity to work with top accounts at high hierarchical levels
• Flexible working hours as well as the possibility to work from home at times through the "hybrid office"
• We rely on various training and development measures to discover and expand new skills and knowledge
• Many goodies sweeten your everyday life: Take advantage of our in-house assortment and corporate benefits and secure great discounts on various products from the areas of fashion, high-tech & entertainment, telecommunications and much more

We welcome applications from people who contribute to the diversity of our company. We refer to diversity in particular in terms of cultural or social origin, religion, age, disability, gender and sexual identity.

We want to keep the application process as simple as possible for you: Focus on a meaningful resume; we do not require an elaborate cover letter. Please understand that we can only accept your application via our online application portal.

Do you have any questions? Please feel free to contact us!
Sarah Stahl | Expert Recruiting | Phone: +49 151 105 397 46 | Email: Sarah.Stahl(at)arvato-scs.com

Please visit our website for further information: www.arvato.com

Data protection is important to us:
Responsible for data protection in your application is the Arvato Supply Chain Solutions SE, Reinhard-Mohn-Straße 22, 33333 Gütersloh. Arvato Supply Chain Solutions SE processes your data in order to stablish an employment relationship on the basis of Art. 6 sec. 1 (b) GDPR / § 26 (1) 1 BDSG. The storage duration for this process is in Germany generally 6 months long and starts with the completion of the application. You can contact the company privacy officer at the above postal address or via the following Email address data-privacy(at)arvato-supply-chain.com. Further information on data protection can be found here: https://jobsearch.createyourowncareer.com/content/Privacy-Policy/.

Company: Arvato Supply Chain Sol