Service Desk Agent in Berlin bei Avaloq

Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com

Your team

To expand the Global IT Service Desk team in Berlin, we are looking for a committed and skilled Service Desk Agent. Due to our internationalization strategy, the Service Desk team must cover all locations globally. Therefore, we are looking for a competent, responsible and independent person who helps us make this expansion a success. This requires close cooperation with all IT team members and users worldwide.

Your mission

• 1st and 2nd level Service Desk Support
• Support internal users via tickets, phone, and on-site assistance.
• Carrying out progressive incident analysis and ticket dispatching.
• Document systems, procedures, and processes
• Handle IT service requests and manage request fulfillment process

What you need

• Successfully completed IT education or comparable qualification
• Experience in 1st and 2nd level support
• Experience with various Microsoft Windows client and server operating systems
• Understanding of ITIL Incident Management best practices
• Excellent command of spoken and written English

You will get extra points for the following

• Working experience in a global context
• Office 365 experience

Now let's talk about perks and compensation

We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

Don’t be shy – apply!

Please only apply online, preferably with pdf documents.

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.