Virtual Tesla Advisor in Berlin

Responsibilities

• To offer excellent customer service throughout the entire customer journey through all digital distribution channels
• Ensure close and tailored communication with customers at all touch points.
• To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
• Manage any incoming requests through our Tesla Chat, communicating with the customer in the correct Tesla tone of voice.
• Ensure excellent customer service and individual solutions for our customer
• Help create, maintain and develop sales pipelines.
• Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
• Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
• Manage any additional duties to support wider business requirements.