Operations Coordinator, B2B - Berlin or Warsaw in Berlin bei Tesla

Operations Coordinator, B2B (m/f/d) - Berlin or Warsaw in Berlin bei Tesla

Tesla

What to Expect

As an Enterprise Operations Coordinator, you will be responsible for the operational success of our major business customers, such as leasing companies and large corporations. Your top priority in this role is to support our enterprise customers after the sale. As an expert in the operational area you are a key point of contact for our sales, service and finance teams and will contribute to the achievement of key business objectives.

What You’ll Do

You are responsible for the day-to-day business with large business customers and support them in their after-sales customer journey and the delivery of their vehicles. You will assist in the resolution of customer escalations and operational issues that affect leasing companies
You will act as the main point of contact for the operational teams of the leasing companies in the areas of sales, delivery and service
You will define and drive the implementation of new processes, procedures and systems, such as the Tesla for Business platform for our corporate and leasing company customers
You will ensure that leasing companies understand, adopt, and comply with our processes and procedures
You share any relevant information about delivery, our products, services, pricing or process changes with leasing companies
You are responsible for revenue recognition and collection of the final payment. Here the focus is on our customers' compliance with the operational terms of the contract, with a particular focus on timely payment to Tesla

What You’ll Bring

You speak fluent Polish and good English
You have experience in a fast-paced operational environment and a proven track record of driving change and improvement and improvements
Ideally, you already have some experience in the automotive industry or in the B2B business
You can build professional relationships to foster trust
You can create and formulate clear, well-structured plans and strategies
You have enthusiasm and excitement for change in the transportation industry