Customer Services Representative in Ilmenau bei LANTRONIX

LANTRONIX

We are looking for a Customer Service Representative to work in our Ilmenau Germany office. You will be responding to customers' Purchase orders and basic non-technical customer support inquiries. You will have the opportunity to problem solve and provide solutions to requested information from our customer base and to the internal team. You will use the Lantronix ERP database to conduct most queries. You will be tasked with keeping organized in the sales process to ensure our customers are receiving the best possible experience. This job will require the ability to adapt to growing the future of the company via best practices and revenue-related engagements.

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Responsibilities include, but are not limited to:*

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Answer customer inquiries promptly and professionally

• Respond to customers via chat, phone, and email
• Coordinate with Sales to ensure a positive customer experience
• Close-out quotes and opportunities based on incoming purchase orders
• Manage Customer service mailbox and inquires
• Assist with backlog and shipments reports to ensure accurate forecast data is captured
• PO acceptance and order entry into IFS ERP, respond to order inquiry questions within the region
• Provide solutions to customer service issues that come up
• Accuracy and ability to pay attention to detail are of the utmost importance
• Keep close communication with customers through shipping and tracking
• Work with the Lantronix scheduling department on the pull in’s and push out’s
• Work with sales and customer support to ensure a closed-loop process

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Requirements/Qualifications:*

• 1-2 years minimum experience in customer service or related
• Order processing experience
• Easily adaptable to changes with a growth mindset
• Ability to identify and work through issues before they develop
• Excel and pivot table experience a plus
• IFS experience is a plus
• Salesforce.com experience is a plus
• Channel Sales (understanding the Distribution & Reseller channel) is a plus
• Must be comfortable using the phone or other conferencing tools
• Must be highly organized and proactive in completing work and solving problems and checking for complete accuracy.

Job Type: Full-time