Director of Customer Experience (f/m/d) – Berlin Berlin Vollzeit Billie Software Engineer (Working Student) Gießen Vollzeit Klarna Accountant Aschheim Vollzeit Santander
Sumup
Our passion at SumUp is championing small businesses. We believe in creating technology that is flexible, affordable and easy to use. Every day millions of people around the world dream of starting their own businesses. We strive to help them to do this. Our long-term ambition is to enable businesses to close the loop to their consumers through beautiful and fair financial services.
As VP of Engineering in the Merchant Bank Tribe, you’ll shape and lead the tribe’s vision to create what will become the biggest digital bank for millions of small businesses across the world – providing first-class, simple and affordable banking services which empower our merchants. Being part of the global technology leadership team, you will contribute to SumUp’s overall strategic planning to support its future growth.
You’ll be responsible for strategy, growth, communication, delivery processes, team health, program management and operational routines – working together with business and technical leaders at SumUp to help build the foundations for the SumUp digital bank.
You will be working closely with your Engineering Leads across a number of teams to ensure the tribe’s product vision is realized through engineering excellence, encouraging collaboration and knowledge sharing wherever possible. You’ll also work with other Engineering Tribe Leads, VP of Platform, and the CTO to formulate and drive the Technology Strategy of SumUp – defining domain splits, interactions between teams and platforms, and our approach to scaling.
This role is an opportunity to make an impact and lift your career aspirations within a fast-growing, innovative, inclusive, and ethical business. As a naturally driven and inspirational leader, you welcome and expect outstanding performance from every member of the team. You love creative solutions and enjoy a vibrant and flexible working environment. Your passion will not only inspire the Merchant Bank tribe but will influence our people globally.
Sounds like a match? Let’s talk and see what we can come up with together!
Do you possess founder's mentality? Are you truly able to quickly recognize opportunities and apply expertise to deliver scalable solutions mastering a fast-paced environment to manage and motivate our growing team with passion? Naturally, you think in innovative ways and are open to new ideas and approaches.
What you’ll do
Own the technology strategy and roadmaps for Merchant Bank: Be responsible for the direction and management of engineering activities, ensuring that products meet design requirements, and deliver a consistent experience for users.
Lead a world-class Engineering team: Coach and develop Engineering Managers, hire new team members where needed and be an authority alongside already very experienced engineers and leaders. You will regularly assess the technical state of teams, advocate for best practices broadly and promote best in class engineering practices.
Help balance long vs. short term solutions with the teams – deciding on the general approach to building applications (micro-services, API enabled etc.).
Ensure a sound decision process and alignment with the engineering strategy of the tribe resulting in interoperability, open standards and scalable infrastructure.
Create a healthy dynamic between our teams located in Sofia and Berlin, which will include calls, meetings, common working tools and working agreements for all engineers in the Tribe.
Serve as a liaison with other Tribes and central SumUp teams to ensure Merchant Bank is represented and its needs from other teams are addressed.
Represent the SumUp Merchant Bank in front of external parties.
You’ll be great for this role
You have a proven track record of leading highly effective, agile cross-functional teams with a strong focus on delivery in highly dynamic, interconnected, multi-product companies and distributed or service-based systems.
You’ve mastered different leadership styles and use situational awareness to keep your team moving forward in even the most complex situations.
You have effective communication skills enabling you to guide cross-functional product and engineering teams.
You know how to achieve success and buy in through influence.
You strive to build a high performance engineering culture based on strong cooperation and innovation.
You have a Software Engineering background and a deep understanding of the required capabilities for effective software delivery and ability to advocate for them, promoting their implementation, both in the tribe and the broader organisation.
You’re an innovative thinker, able to quickly recognise opportunities
Director of Customer Experience (f/m/d) – Berlin Berlin Vollzeit Billie Software Engineer (Working Student) Gießen Vollzeit Klarna Accountant Aschheim Vollzeit Santander
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