Customer Service Representative in Thüringen bei MacDermid Alpha Electronic Solutions

Business Overview

MACDERMID ALPHA ELECTRONIC SOLUTIONS

Through the innovation of specialty chemicals and materials under our Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone brands, MacDermid Alpha Electronics Solutions provides solutions that power electronics interconnection. We serve all global regions and every step of device manufacturing within each segment of the electronics supply chain. The experts in our Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions divisions collaborate in design, implementation, and technical service to ensure success for our partner clients. Our solutions enable our customers’ manufacture of extraordinary electronic devices at high productivity and reduced cycle time. MacDermid Alpha is a business unit of Element Solutions Inc (NYSE: ESI). Element Solutions Inc is a leading specialty chemicals company whose businesses supply a broad range of solutions that enhance the products people use every day.

SEMICONDUCTOR & ASSEMBLY SOLUTIONS (SAS)

As a global supplier to the semiconductor industry, we provide advanced copper interconnects, die attachment, wafer bump processes, solder technologies, fluxes, cleaners, and other attachment materials for the integrated circuit fabrication, semiconductor packaging, and electronic assembly industries. Our products touch nearly every facet of modern life and enable smart devices, phones, computers, electric vehicles, and more to function properly. SAS consists of three distinct business units (Circuit Board Assembly, Semiconductor Assembly, and Wafer Level Packaging) which are positioned to meet our customers’ everchanging needs. We operate globally, employ over 2,500 employees, and represent a $1.2BN (and growing) business.

Job Purpose

Responsible for following up the sales order and coordinate any customer concerns or requests with the sales team.

Job Responsibilities

• Handle incoming enquiries from customers

• Consolidating needed info when enquiries are received (Product / Mfg site / Pricing / MOQ / lead time etc) to Sales Team for ACM to prepare Quotations

• Publishing monthly Quotations to Customers once Account Managers updated their quotations

• Attending to Customers enquiries for Stock availability, Lot# and Expiry Dates, anticipated lead time etc before customers load their official PO to us

• Liaising with internal Dept (Planners / Purchasers) on Customers orders (especially if given lead time is tight) to ensure internal team are able to fulfil the orders

• Processing and confirming all Customers PO’s received into JDE system

• Conducting yearly Customer Satisfaction Surveys (per IATF 16949 requirement)

• Contact point for Customers special request (add-on label on products / barcodes on Cargoes / Invoice Upload onto Customer’s Portal etc)

• Consolidating needed info when complaints are received (affected products / Lot# / quantities etc) to QA and CTS team to investigate on the cause of complaints

• Following up with Customers on their Orders / Forecast demand

• Sharing anticipated demand surge with Operations team, for them to cater to the needed RM (especially if the product is non common)

Requirements & Qualifications

Proficient in use of CRM/ERP system such as JDE, SAP or related tools.

Able to interface with customers, internal sales team and stakeholders on a timely basis.

Education

Relevant Industries

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.