Movinga is Europe's leading full-service moving platform and our goal is to bring people to a new home with the best possible booking and moving experience. We bring customers and partners together to create a better moving experience and set new standards in quality, efficiency and service on the moving market.
You master the following tasks ...
relocation partner support
- You are responsible for ensuring that our service runs smoothly every day
- You communicate with our partner companies on an equal footing, negotiate prices and dispatch orders You react quickly, confidently and solution-oriented to problems
- You will find the optimal path between internal productivity goals, customer satisfaction and the satisfaction of our partners
- You will pursue issues through to the solution and work closely across departments with Customer Care, Daily Operations and our partner management
- You take on administrative tasks
- You give continuous feedback on our processes and services and make specific suggestions for improvement
customer support
- You look after our customers and partners professionally by phone, email and chat
- You have a talent for communication and convince with your sympathetic, confident and reliable manner
- You are characterized by a high service mentality
- You will find it easy to work on different tasks at the same time You know how to respond to the expectations of customers and partners
- On the customer side, you will, among other things, process order changes and take care of short-term issues during the move
You are perfect with us...
- You have a talent for communication - whether on the phone, by email or in person Customer satisfaction is the focus for you
- You are enthusiastic and have a high level of conflict resolution and a strong awareness of quality You love the digital world, know its advantages and ideally have already worked with CRM tools
- You were able to celebrate your first professional successes thanks to your powers of persuasion
- You are a team player who has a good dose of humor in tow and who attaches great importance to strong solidarity with his work colleagues
- French on a native level + ability to communicate in english
Why us?
- We have wonderful colleagues for you
- We offer a remote work model (Germany only)
- A gross salary of 2400 euros
- 28 days vacation in the first year and 30 vacation days after 2 years with us
- We offer 2 weeks of workation per year