Head of Account Management in Deutschland bei Travelport

Travelport is a place of opportunity. It’s our incredible team that makes our company great – our people drive our winning culture.

What’s Travelport?

Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We’re leading the change; we are the change.

We are on a mission to power the future of travel; come join us!

What does a great Head of Account Management do?

The Head of Account Management is accountable for the retention and development of a defined list of mid-tier, significantly important, mid volume, high value customers for a defined number of countries within the Europe region. The HAM will lead a team of experienced Account Managers, utilizing resources dedicated to the retention and growth of mid-tier customers. The role will encompass establishing best practice for mid-tier account development and sharing this back into the wider Travelport EMEA organization. Mid-tier customers are critical for Travelport and apart from the responsibility for a significantly large in number account base, the wider objective of this role is to create the model for how mid-tier customers should be commercially managed and developed.

Responsibilities include:

• Commercial accountability for a significant number of mid-tier customers - managed via a commercial account management team - developing retention and growth strategies for the account portfolio.
• Management of a dedicated commercial team to include circa 6 Account Managers: developing the correct account management ‘playbook’ and ensuring rigorous account management practices.
• Form part of the wider EMEA Management Team, attending regular calls and meetings.
• Build key internal stakeholder relationships and strong collaborations within Travelport, to ensure wider delivery of customer requirements. A matrix/dotted line essential with other critical Travelport resources (including but not limited to, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource).
• The HAM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics (i.e., conversion levels, return-on-trip, margin, etc..), developing an account process that supports and reflects this.

Who we are looking for in this role:

• Educated to degree or equivalent. Minimum of five years working experience in a business-to-business environment with strong knowledge of the travel technology landscape.
• Strong commercial understanding of the Travelport business model, the core drivers along with functional/technical knowledge of Travelport platform.
• Excellent management, commercial and interpersonal skills – a proven sales leader and a strong people manager, persuasive and capable of influencing senior stakeholders both internally and externally and with the ability to translate customer business requirements into definable actions.
• Possess a high degree of self-motivation, confidence & assertiveness, with an ability to assess/analyze situations, grasping complexities and identifying issues whilst applying sound judgement in rapidly changing environments.

Our ambition is to hire for potential not just experience, and you’re likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work
• Are courageous and ambitious to challenge what’s been done before

Interested? We’d love for you to get in touch!*

*Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills & experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.