Application Support in Dreieich bei Thermo Fisher Scientific

Application Support (m/f/d) Orbitrap Astral Proteomics

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The role is a lab-based position in the Dreieich demonstration laboratory (Germany). With approximately 400 employees, our Dreieich site is a dynamic sales and service organization for scientific measuring instruments and laboratory equipment. From sample preparation to the provision of detailed measurement results including corresponding documentation - Dreieich offers individual solutions for an optimal workflow.

Discover Impactful Work:

Thermo Fisher Scientific has opened two positions on Proteomics as part of our global applications support team based at our demo facility at Dreieich / Germany.

You work on a new era of groundbreaking technology based on mass spectrometry and liquid chromatography hyphenation techniques, operate latest developments in software paired with working in a fantastic team of specialists and become a member of the global Thermo Fisher Scientific Proteomics network.

The application scientist is responsible to provide hands-on application and technical experience across pre and post sales situations to assist customers and our sales organization. You will be engaged in product demonstrations, customer calls/visits together with sales colleagues, customer product and Proteomics application-focused training, technical advice and support of sales colleagues, application development, customer support, and support scientific events.

A day in the Life:

• Responsible for active contribution to the European financial targets and the achievement of the team goals.
• Responsible to manage your allocated customer activities for pre- and post-sales.
• Support sales projects with demonstrations (and all aspects required) and follow customers with high-quality post-sales support (digital, in person) resulting in customer satisfaction, repeat orders and establishment of a user-to-trusted consultant relationship.
• Provide Proteomics applications/workflows pre-sales technical support to guide the sales representative and customers to the best solution for the customers’ short- and long-term needs and take account ownership.
• Provide on-site support to Proteomics customers, KOLs, sales seed units, scientific user meetings and events.
• Collect and communicate market intelligence and VOC information to relevant stakeholders and the manager.

Keys to Success:

Education

• Degree in Chemistry or Biochemistry, PhD would be preferred

Experience

• Several years of hands-on experience in LC / Mass Spectrometry.
• Experience with HRAM and Orbitrap technology would be an advantage.
• Multi-Omics and/or multi-channel LC experience would be a positive asset.

Knowledge, Skills, Abilities

• Knowledge in proteomics applications and workflows, including data acquisition and processing.
• Familiar with market trends and drivers in proteomics market.
• Positive and energetic personality with strong sense of accountability, analytical and problem-solving skills, customer advocate.
• Capable of taking the initiative, prioritizing and seeking support when needed.
• Excellent interpersonal and influencing skills, ability to work in teams and share information, knowledge and experience.
• Ability to work on own initiative, to prioritize and seek support when needed, to meet goals.
• Excellent oral, written communication skills in English. Other European languages are a plus.
• Willingness to travel and driving license.

Benefits

• Employment with an innovative, forward-looking organization.
• Outstanding career and development prospects.
• Compan