Incident und Problem Manager in Mülheim an der Ruhr bei ALDI SÜD

Your Job

• Continuously optimising the operational processes within our digital services unit and across products
• Advising the product teams on best practice approaches as well as documentation and quality standards within operations
• Deriving knowledge content from solved incidents/problems
• Prioritising incidents/problems in coordination with the product owners and the relevant stakeholders
• Tracking and evaluating the agreed Service Level Agreements

Your Profile

• University degree with a focus on information technology or business administration
• Several years of professional experience in the area of IT operations including knowledge of the corresponding tools (ServiceNow, Jira, Confluence) and the areas of ITIL, Scrum and DevOps
• Very good communication, moderation and analytical skills
• Fluent German and English language skills

• Basic knowledge in the areas of software architecture, technology stacks and cloud services
• Ideally experience with current technologies (Adobe Marketing Suite, web shops, databases) and a good understanding of these