Receptionist / Experience Specialist in Berlin bei CBRE GWS IFM Industrie GmbH

...the world's largest real estate services provider with more than 105,000 employees in over 100 countries. At Global Workspace Solution (GWS) we help our customers to operate their commercial real estate, production sites and technical facilities in a safe, energy- and cost-efficient way (integrated facility management), to repurpose or to convert them (project management).

We are looking for a Receptionist / Experience Specialist (m/f/d) in Berlin in a permanent position in full time (40hrs) for our growing Global Workplace Solutions (GWS) business unit.

• Delivers a seamless, delightful, and superior welcome, workday, and departure experience
• Meets and greets visitors on arrival, following the visitor protocols and processes through to visitor collection
• Work with the facilities team to anticipate and resolve obstacles in the work environment.
• Supports the mail and logistics requirements on site when required
• Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies across hospitality operations and expenditures
• Consistently creating new opportunities to bring delight into the facilities through engagement, events, and surpassing the expected
• Familiar with all services within the facility and works with facilities management and all other service teams to facilitate hospitality approach across all services
• Superuser for any guest or site technologies used for the workplace experience i.e. room booking system, client apps etc
• Ensures floor walks and compliance duties are completed daily so that we are proactively rectifying issues
• Carry out site walk arounds and workplace inspections to ensure the office environment is maintained to safe and welcoming standard
• Manage conference rooms from ensuring AV equipment is available to clearing and tidying of meeting rooms for next meetings
• Ensure all kitchens and refreshment provisions are clean and available on site, working with supply partners on any issues or faults
• Supporting with the co-ordination and the logistics of the goods in and out service

• Proven ability to guide, coach and work in teams across different units
• Minimum of 3 years in hospitality-oriented business
• Ability to motivate indirect reports and associated partner teams
• Recognized commitment to guest service and exceeding guest expectations
• Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
• Excellent written/verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner
• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Tableau, SharePoint) and other management and dashboard reporting systems
• English / German proficiency
• An understanding of maintenance planning
• Strong analytical and decision-making skills
• Effective time management of numeracy, report collation and distribution, data analysis
• Proficient in Microsoft Excel, Word and PowerPoint
• Able to challenge the status quo and suggest new ways of doing things to improve performance and practices
• A demonstrable understanding of the Concept Evolution CAFM system and finance systems

• Work-life balance - compatibility of family and career is important to us.
• Attractive remuneration
• 30 days of vacation
• Job bike leasing
• Germany ticket subsididy
• Employee offers and discounts (corporate benefits)
• Subsidies for capital-forming benefits
• Bonus for recommending new employees (2,000€)
• We offer individual further training and promotion opportunities
• Network at employee events or at our women's network meeting
• Equal opportunities are important to us - that's why we expressly encourage people with
• disabilities to apply for jobs with us.

We would also like to emphasize that we live diversity & occupational safety & promote potential: In everything we do, we are guided by our RISE values- Respect, Integrity, Service and Excellence.

We do our best every day to be an attractive employer. Therefore, we have already been awarded several times, which makes us proud!

• 3x in a row as Kununu Top Company (2022,2023 & 2024)
• Best Kununu rating (3.9) in a German industry comparison#
• 2nd place in the employer survey of the real estate newspaper