Service Delivery Manager in Bayern bei Madiff

Madiff

Job Information

Industry

Technology

Remote Job

Job Description

This is a remote position.

The IT Project Manager will be responsible for leading and managing IT projects. This role demands a deep understanding of ITIL and ITSM frameworks and focuses predominantly on IT over software projects. The ideal candidate should possess strong leadership, communication skills, and a demonstrated ability to manage complex IT projects in the financial domain.

Main Resposibilities:

Lead IT Projects:
- Develop, plan, and implement IT projects, ensuring that they are executed within scope, time, and budget.
- Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Stakeholder Management:
- Act as the main point of contact for all project-related matters with stakeholders, both internal and external.
- Effectively communicate project expectations, updates, and risks to team members and stakeholders.
Risk Management:
- Identify project risks and create strategies to manage and mitigate them.
- Escalate risks and issues as necessary and work on resolution strategies.
ITIL & ITSM Compliance:
- Ensure ITIL and ITSM processes, principles, and practices are applied and adhered to throughout the project life cycle.
- Regularly review and optimize IT service management processes and practices for continuous improvement.
Resource Management:
- Allocate and manage resources effectively, ensuring the optimal allocation of assets within the project.
Documentation:
- Develop comprehensive project documentation including project plans, schedules, budgets, and post-implementation reviews.
Performance Management:
- Monitor project performance and progress to ensure the alignment with the project goals.
- Report and escalate to management as needed.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field; a Master’s degree is preferred.
PMP Certification or equivalent.
Certification in ITIL and experience with ITSM is required.
Minimum 5 years of experience as an IT Project Manager, r related financial projects.
Strong knowledge of the financial industry and systems.
Proven experience in project management software tools, methodologies, and best practices.
Strong leadership and organizational skills with the ability to work in a high-pressure environment.
Exceptional communication and interpersonal skills.
Ability to work on multiple projects simultaneously and adapt to changing priorities.
Strong analytical and problem-solving skills.
Proficient in project management software (e.g., MS Project).