Quality Professional Customer Service in Erlangen bei Siemens AG

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.



What part will you play?

• In your position as Quality Professional for Customer Service (CS) you support in continuous improvement of process of your global business functions
• You will perform 1st and 2nd party audits for ISO 9001,14001 & 45001 and VDA 6.3
• You perform process audits and coordinate Value Stream Mapping (VSM) or similar methods
• You conduct Service Partner Audits remote and onsite as well as perform Management Reviews for CS in Germany and Quality Gates for Service Lifecycle Management Process
• Furthermore, you support Service Corners globally to standardize their processes related to quality planning, minimum requirement for Test Fields, NCR recording, 8D reports, CAPA etc.
• Together with SQM, you define part release process (internal & external) for Service Corners
• You support to perform Root Cause Analysis (RCA) and you are responsible as Level 4 for product safety responsibility of CS
• You establish Quality meaningful metrics, agree for yearly targets with CS Mgt & initiate review
• You support Lessons Learned workshop and provide feedback for improvement to PLM/SPLM and Technical Product Manager (TPM)
• Finally, you support for proper recording and reporting of Non-Conformance Costs (NCC) for CS globally as well as in digitalization in QM activities in CS

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  if you need further information on the application process.