IT Helpdesk Administrator in Hamburg bei Dole

Dole Europe, a European subsidiary of Dole plc, is one of the world’s biggest providers of fresh produce. Dole Europe imports a broad range of fresh fruit from its own company farms and from independent producers around the world and provides retailers with innovative solutions for services and products. The Dole brand stands worldwide for the highest product quality, innovation, research and development and a more sustainable and socially responsible production. For more information, please visit www.dole.com.

• Respond to requests for technical assistance in person, via phone, email, video calls or chats
• Identify and escalate situations requiring urgent attention
• Responsible for providing first-level technical assistance and support related to computer systems, hardware, or software
• Follow standard Service Desk procedures
• Diagnose and resolve technical hardware and software issues
• Respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions
• Cooperate closely with and support IT staff from the Business Application and Operations groups
• Manage workplace hardware leasing or procurement
• Stay current with system information, changes and updates
• Participate in projects

• Apprenticeship in the IT sector or comparable education with a focus on Computer Science
• Engaged and customer-service minded
• Recognizes and solves typical day-to-day problems in own work area without supervisory approval
• Demonstrates ability to work independently and as a team member as required
• Strong time management and organizational skills
• Very Good communication skills
• Good knowledge of Windows 10, MS Office 365 applications, Citrix, User Account management, Apple iPhone / iPad
• Very good English, both spoken and written, knowledge of a further language (Spanish/Italian) appreciated
• Prior exposure to IT best-standard frameworks such as ITIL are an advantage