Customer Service Agent English in Berlin bei Artelia

Artelia

Here at Artelia we sell high quality furniture throughout Europe. We are looking for a customer service representative to join our international team to take care of our customers in the UK. We do our very best to make sure that our employees feel at home in our stylish office in Berlin-Gruenau. We offer our team members a positive working environment, varied tasks and lots of personal responsibility. We're looking to fill the position as soon as possible.

Your tasks:

· Customer service by phone and by email

· Dealing with customer complaints

· Interacting with our warehouse teams and logistics partners in the UK and in Germany

· Translation and writing product descriptions for our website

Your profile:

· You are a native UK English-speaker

· You are good at multi-tasking

· German would be a plus, but is not required

· Experience in delivering a high level of customer service is welcome but not essential

· An ability to understand and relate to customers' concerns, combined with a natural flair for customer service

· Ability to stay calm and cope during periods of high work pressure

· A high level of competence with online platforms and digital tasks

What we can offer you:

· A full-time contract with working hours of 9am until 5.30pm

· A casual, friendly, international working environment

· 2 days a week working from home

Please send by email to jobs@artelia.de your CV with a Covering Letter in English explaining why you would be suitable for the role and stating your salary expectations as well as your starting date.

Art der Stelle: Vollzeit, Festanstellung

Arbeitszeiten:

• 8-Stunden-Schicht

Arbeitsort: Vor Ort