Customer Service Clerk in Moers bei Ingersoll Rand

Ingersoll Rand is committed to a diverse workforce that reflects society. We are an equal opportunity employer. All qualified applicants will be considered without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other characteristics protected by applicable laws, rules and regulations. We are committed to a diverse workforce that reflects society.

Your tasks:

• Independent entry of orders and customer orders

• Checking delivery dates, delivery conditions, stock levels, offer prices, etc.

• Creating order confirmations or other internal order-related receipts/documents

• Creating documents for production and the warehouse

• Clarifying and creating invoices, credit notes, discounts, etc.

• Preparation of quotations for systems and original parts within the specified technical and financial framework, including all calculations, queries, research, etc.

• Clarification of missing information with technology, production, shipping, service and customers

• Independent determination of the information required to prepare quotations

• Representation within the team and taking over their tasks

• Supporting your own customer base

• Initiating and tracking new customer installations

• Initiating and tracking new part installations

• Carrying out compliance checks (AMBER process, consultation with legal department if necessary)

• Ensuring price maintenance in the 'proAlpha' ERP system

• Filing and documentation of quotation and order documents

• Storage of customer information, quotation information

• Reporting according to the supervisor's specifications

• Providing technical advice by telephone and e-mail (primarily in German and English) within the specified framework, if necessary in cooperation with the engineering department or field service

• Communicating technical information to customers and internal departments

• Ensuring customer contacts and customer care

• Support with mailing and promotion campaigns

• Acceptance of customer complaints

• Support with price adjustments in the area of marketing (price lists, etc.)

• Occasional visits to customers and trade fairs

Your qualifications:

• Completed commercial training (e.g. industrial clerk) with technical experience

• At least three years of professional experience after completing training

• Ability to work in a team

• Good knowledge of English