RESPONSIBILITIES
Customer Trainings / Workshops
- Sales Opportunities Creation
Identify potential customers by using publicly available lists such as trade directories and internet searches.
Use standard office software to carry out basic formatting on letters, memoranda and routine reports.
Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Business Meetings/Events Arrangement
Maintain appointment calendars and reserve meeting rooms following detailed instructions to arrange business meetings efficiently.
- Product/Service Information
Provide basic product/service information and respond to basic customer questions about the product/service.
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Behavioral Competencies
Builds strong customer relationships and delivers customer-centric solutions. For example, is interested in customer needs, learns customer requirements, and delivers effectively. Responds promptly to customer requests; secures the support of others to resolve the issues.
Anticipates and adopts innovations in business-building digital and technology applications. For example, makes effective use of the latest technologies required for success in the role; grasps the main terminology. Learns and adopts new technologies, although may require some time to master the changes.
Skills
Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
Supports business processes under supervision by applying an elementary understanding and effective use of standard office equipment and standard software packages.
- Masters Service Conversations
Works at a basic level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Works with guidance (but not constant supervision) to quickly and effectively establish trust within the buying centers in the client’s organization.
- Knows the Buying Influences
Works with guidance (but not constant supervision) to accurately identify and understand the key buying influences pertaining to an opportunity.
- Manages Buyer Indifference
Works with guidance (but not constant supervision) to acknowledge and ask questions to understand the circumstances surrounding client indifference.
Works with guidance (but not constant supervision) to identify ideal potential clients.
Works with guidance (but not constant supervision) to spend the appropriate time for the size and potential of each opportunity.
Works with guidance (but not constant supervision) to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
- Understands Buying Influencer Needs
Works with guidance (but not constant supervision) to quickly and accurately define the needs of the key buying influencers.
Works under supervision at an elementary level to analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
Works at a basic level to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the