Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.More than 20,000 professionals every day in a network of 9,500+ points of sales, give back the joy of hearing, feeling and living to thousands of people in 26 countries across the world. In Germany, Amplifon Deutschland GmbH operates with 2.000 dedicated professionals that empower people to discover all the emotions of sound through a network of more than 650 shops spread throughout the country.To support our further growth in Germany, Amplifon Deutschland GmbH is looking for a data-driven and business oriented professional for the Retail Excellence team to join us as
In-Store Excellence Specialist (Retail Business Specialist), reporting to our Sales Performance Manager, Bill Schuler.
Position Purpose - Ensure business opportunities maximization through continuous funnel improvement and highly effective in store diary management.
Key Responsibilities - Monitor average length of each funnel segment, setting targets, verifying achievement, and defining action plans if required. Keep a close eye on booking out, instant trial adoptions and time to delivery as key drivers to reduce funnel length.
- Monitor and analyse KPIs related to agenda saturation and appointments, both in terms of quantity and quality, to guarantee the right traffic into the shop along with a good show rate.
- Carry out deep dive analysis on channels and customer types and produce any other analytic view that help better understand how the agenda is managed in the store, aiming at ensuring continuous performance improvement and increasing productivity.
- Regularly evaluate appointment mix, combining pre-sales and post-sales activities, and using time to appointment as a KPI. Work along with IT, Supply chain, Administration and other company functions to reduce unproductive times boosting productivity.
- Provide stores and the larger Sales Team with guidelines related to the best and most effective work organization in-store to continuously foster productivity optimization.
- Promptly share with the Sales Team any criticalities and concerns related to diary and appointments management and propose immediate actions.
- Guarantee the best in store customer experience, working along with the marketing department and acting as connection point between Strategic Marketing and Field Organization.
Key Skills - Bachelor's degree in quantitative fields
- Fluency in German and English language is a must
- 2 years of working experience of analyzing data and being able to make recommendations and commercial decisions based on findings, ideally within the retail environment
- Experience in management of complex structures of data and inclination to data analysis combined with business impacts.
- Excellent knowledge of Office package, with advanced expertise in Excel (pivot, macro, statistics formulas).
- Knowledge of Power B.I.
What we offer - Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely.
- A job in an international company, recognized as a Global Top Employer, with flat hierarchies
- A performance-promoting, dynamic corporate culture where personal contribution is paramount
- Participation in a dynamic and highly motivated team with regular team events as well as close collaboration with colleagues from our parent company in Italy
- Individual career planning and customized training and development opportunities including a comprehensive induction program and a versatile e-learning offer as well as interesting development opportunities (national and international)
- An attractive remuneration package as well as additional benefits including company pension scheme and childcare as well as a permanent employment contract
- 30 days of vacation
Office Address: Zirkusweg 4-6, 20539 Hamburg, Germany (9 days/month remotely)