Customer Value Manager, German Speaking (Remote, DEU) in Home Office bei CrowdStrike

CrowdStrike

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is seeking a Customer Value Manager to join our Worldwide Sales and Operations Organization and help drive the success of our Customer Value Management Office (CVMO). The CVMO is key to CrowdStrike’s overall strategy of Delighting Our Customers.

Comprised of Customer Value Managers (CVMs), the CVMO partners with Prospects and Customers to deliver a guided path to verified outcomes rooted in their organizational priorities. CVMs join the account team to drive strategic Value Proposal discussions and coordinated Partnership Success Reviews (PSRs). These conversations ensure Customers have a robust plan governing goal achievement as a CrowdStrike Customer, and a long-term, strategic plan for growth.

What You’ll Do:

Support Field Sales in New Business Acquisition, Account Retention, and ARR Retention & Growth. Augment Field Sales with Value Proposals, Business Value Assessments, and Partnership Success Reviews, including Value Realized Analyses.
Support Customers in driving towards outcomes as defined by Customer. Develop a comprehensive understanding of Customer’s goals, objectives, and pain points to appropriately map CrowdStrike capabilities and outcomes to their needs.
Collaborate with Customer and account team to create and evolve customer value roadmap pre- and post-sale.
Communicate and promote transparency across ENTIRE account team (AE, SE, TAM, Specialist, Marketing) for better coordinated messaging to Customers.
Connect all Customer data sources and uplevel documented insights to share in Value Proposals and Partnership Success Reviews (PSRs).
Partner with entire account to provide sales leadership secondary view of risk in accounts through completion of Heatmap of Risk Indicators.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Deliver successful customers to the contract renewal cycle and support Field Sales in minimizing customer attrition.

What You’ll Need:

Minimum of 5 years of experience in related functional role (e.g. consulting, finance, business development, strategy). Experience in enterprise sales and operations is a plus.
Must be fluent in German and English.
Ability ingest and simplify multiple sources of information (from Customer, Platform, Account Team, independent research) to generate and articulate insights.
Proficiency in cash flow and ROI financial metrics (NPV, IRR, Payback).
Strong quantitative and financial modeling skill set with stellar verbal and written communication skills to adapt to multiple stakeholders. Proven track record of managing large, complex projects and/or programs.
Proficient in handling difficult customers or situations and can demonstrate keen ability to problem solve in a collaborative fashion.
Proven track record of working within a matrix environment.
High degree of emotional intelligence and professional presence, as the role is customer facing (ideally at the CIO,CFO,CISO level).
Comfort with ambiguity and natural aptitude for learning.
Advanced PowerPoint and Excel skills.
Proactive and self-starter attitude with high degree of intellectual curiosity and collaborative Team Member to other CVMs.
Bonus points for cybersecurity industry experience.