Customer Experience Manager in Aachen bei Apotheke DocMorris

Customer Experience Manager (m/w/d)

Tasks

• Drive revenue growth via our docmorris.de web shop and related brands
• Optimize the buying experience from search to payment to increase conversion rate
• Suggest new shop features to improve customer experience
• Define and run A/B tests for systematic improvements of web shop features
• Closely monitor shop performance KPIs and provide new insights into user behavior
• Take ownership of the role as business owner for the web shop
• Form a close team with our Product Management to define, validate and prioritize the feature roadmap of our web shops

Strengths

• You have extensive experience in online sales or as a business owner
• You are customer-oriented and have a sense of providing a good customer experience
• You base your decisions on data and analysis
• You take responsibility and contribute your own ideas
• New challenges motivate you to seek new solutions
• You approach your projects proactively and work with a focus on results
• You enjoy working in a team and are skilled in collaborating with other departments
• You are fluent in English and have at least a good command of German

Contact

We look forward to receiving your application! If you have any questions, please contact Matthias Wegerle at +49 (0)621 397316 654.

Location

DocMorris

Aachen Germany

About us

Progress in responsibility for our customers. - this is the brand promise of Europe's largest mail-order pharmacy and Germany's best-known pharmacy brand. As a pharmacy with a comprehensive range of services, DocMorris stands for nationwide safe and high-quality pharmaceutical care. For the subsidiaries of the Swiss Zur Rose Group AG, more than 1800 employees work all over Germany in a highly dynamic, international environment on the claim to be drivers and pioneers of patient-oriented and innovative eHealth applications.

https://corporate.docmorris.com/en/careers/areas-of-work/

About us Progress in responsibility for our customers. - this is the brand promise of Europe's largest mail-order pharmacy and Germany's best-known pharmacy brand. As a pharmacy with a comprehensive range of services, DocMorris stands for nationwide safe and high-quality pharmaceutical care. For the subsidiaries of the Swiss Zur Rose Group AG, more than 1800 employees work all over Germany in a highly dynamic, international environment on the claim to be drivers and pioneers of patient-oriented and innovative eHealth applications. Customer Experience Manager (m/w/d)