Customer Success Manager - EMEA in Bayern bei Tracxn Technologies

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customer’s use cases and helping them use Tracxn products to solve their use cases. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and large corporates globally on a very frequent basis over emails and calls. The role also involves people management and leading a team of Customer Service Executives.

Key Responsibilities

Timings

• 12 PM - 9 PM IST

Requirements

• Excellent written and verbal communication skills
• Phone and email etiquette to effectively address customer queries
• Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
• Team handling experience is a plus, but not mandatory
• 2-6 years of work experience

Benefits

• Meritocracy driven, candid culture. no politics
• Like-minded intellectually curious colleagues
• High paced learning. Continuous mentorship to help achieve peak potential