Customer Success Manager - EMEA in Bayern bei Tracxn Technologies

Tracxn Technologies

Job Information

Department Name

8.Customer Success

Industry

IT Services

City

Bangalore

State/Province

Karnataka

Country

India

Zip/Postal Code

560102

Job Description

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customer’s use cases and helping them use Tracxn products to solve their use cases. You will be interacting with key people (Partners, CXOs, VPs) from venture funds and large corporates globally on a very frequent basis over emails and calls. The role also involves people management and leading a team of Customer Service Executives.

Key Responsibilities

Act as a single point of contact for B2B customers during the entire subscription lifecycle
Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients
Onboard new customers and convey the platform’s functionalities relevant to their use case
Drive platform adoption - features, periodic changes, query resolution
Relationship Management with customers and helping them with all their requirements
Understand customer queries and provide best possible resolution for the same
Identify the real reasons of customer churn and help prevent it
Train and manage/ mentor a team of Customer Success Executives

Timings

12 PM - 9 PM IST

Requirements

Excellent written and verbal communication skills
Phone and email etiquette to effectively address customer queries
Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
Team handling experience is a plus, but not mandatory
2-6 years of work experience