Process Management Specialist - Service Transition and Support in Wolfsburg bei CARIAD SE

At CARIAD, we're bundling and further expanding the Volkswagen Group's software expertise. We’re uniting over 6,500 global experts to build a scalable technology stack, including a software platform, unified electronic architecture and reliable connection to the automotive cloud. Our CARIDIANS are developing vehicle functions such as driver assistance systems, a next-generation infotainment platform, power electronics and charging technology, and digital services in and around the vehicle.

Our software can already be found in Volkswagen ID. models and will soon power Audi and Porsche vehicles with the E3 1.2 platform in 2024.

It's no easy task, but with experts like you, we can shape the future of mobility. Join us at CARIAD and be part of this exciting journey!

YOUR TEAM

Within our interdisciplinary team "Engineering Cross Functions" we focus on maintaining and refining existing on-premise and cloud backend solutions, alongside implementing new and innovative functions and services.
With a primary goal of achieving outstanding customer satisfaction, our operations model thrives on a DevOps / System of Systems culture. Team “Quality and Processes” builds the foundation for excellence and acts as the interface to many stakeholders.

The team enables the operation of the Digital Car Services by designing operation processes and supporting the organization in implementation.

We are looking for self-motivated, self-reliant, and flexible new colleagues who possess a pioneering spirit and innovative mindset to become a part of our team.

WHAT YOU WILL DO

• Coordinate and assure the quality of service transition from agile teams to the support organization
• Manage end-to-end service transition activities in a global setting in collaboration with other brands, suppliers, and agile teams
• Consult and train agile team members on transition processes
• Review and release transition-related work products
• Create status and progress reports
• Plan, coordinate, and execute live demos in collaboration with process partners
• Conduct continuous improvement initiatives, including lessons-learned workshops

WHO YOU ARE

• Successfully completed studies in computer science, business administration, or a comparable field
• Several years of work experience in Digital Services and/or IT Service Management
• Advanced knowledge of agile methods and IT service management
• Extended knowledge of agile software development, in particular Scrum or SAFe
• Analytical thinking, structured and proactive work behavior
• Comfortable working in a constantly evolving environment using agile methods, with an affinity for mobility and connection services
• Lots of enthusiasm for solving challenging problems, learning new things, and really making a difference in the organization
• Fluent English language skills (verbal and written), German is a plus

NICE TO KNOW

• Remote work options
• Temporary work from abroad in selected countries
• Flextime / optional working hours
• Company pension plan
• Annual professional development
• Sabbatical option up to 6 months
• 30 days paid + 10 days unpaid leave
• Possibility for VW Group car leasing
• If you have further questions about the candidate journey at CARIAD, please contact us: careers@cariad.technology

YOUR RECRUITING CONTACT

Jennifer Behrend

At CARIAD, we value individuality and diversity. We see great strength in our differences and can all benefit from the unique perspectives of others. We strive to employ people with diverse backgrounds who have the expertise, energy and focus to advance our mission. If you're unable to submit an application because of a disability, please contact us at careers@cariad.technology.