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Ford Motor Company
Communications and CRM Manager, After Sales Europe
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realise your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
Position overview
Marketing, Sales and Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.
Responsibilities
Lead and transform Service (After Sales) Communications and CRM for 20 markets in Europe:
Essential requirements
Location
The role is based in Cologne, Germany and includes the opportunity of hybrid working. Moreover, the role requires to travel on a regular basis (around twice a month).
Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
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