Global Cloud Support in Hamburg bei Olympus Europa SE & Co KG (OEKG)

Global Cloud Support (m/f/d) in Hamburg bei Olympus Europa SE & Co KG (OEKG)

Olympus Europa SE & Co. KG (OEKG)

Your responsibilities

Investigate and resolve technical issues in a timely manner, ensuring minimal disruption to client operations. Collaborate with cross-functional teams to escalate and address complex problems effectively
Monitor the health and performance of our cloud infrastructure, proactively identifying and addressing potential issues to minimize downtime and optimize performance
Collaborate with cross-functional teams, including developers, system administrators, and network engineers, to resolve complex technical issues and improve system reliability
Ensure adherence to security policies and best practices in cloud environments. Implement and maintain robust security measures to safeguard data and mitigate risks
Document and maintain knowledge base articles, tutorials, and best practices to assist customers and internal stakeholders in utilizing our cloud services effectively
Participate in on-call rotation to provide 24/7 support for critical issues and emergencies

Your qualification

Bachelor’s degree (BS) is required
Minimum of 5 years of experience in a similar role, preferably in a cloud-based environment. Strong understanding of cloud computing concepts, architectures, and technologies (e.g., AWS, Azure, Google Cloud Platform)
Proficiency in Linux/Unix system administration, shell scripting, and technologies such as Docker and Kubernetes
Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven track record of delivering high-quality customer service and support
Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are a plus
Cloud computing platforms (AWS, Azure, Google Cloud)
Infrastructure as Code (IaC) tools (Terraform, CloudFormation) and configuration management tools (Ansible, Puppet, Chef)
Cloud security, compliance, cloud monitoring, and performance analysis
Disaster recovery planning
Automation scripting (Python, Bash, PowerShell) and (Jenkins, GitLab CI, Azure DevOps)
Networking, VPN configuration, and Database management (SQL, NoSQL)
Operating systems (Linux, Windows), Project management and prioritization
Troubleshooting/problem-solving skills and cross-functional collaboration
Communicates effectively with customers, internal teams, and stakeholders through various channels, including written communication, presentations, and interpersonal interactions
Maintains an empathetic approach toward understanding and addressing customer needs, concerns, and goals. A customer-centric mindset focused on delivering value and ensuring customer satisfaction
Skilled in building and nurturing strong, trust-based relationships with customers
Possesses analytical and critical thinking skills to identify root causes of issues, develop creative solutions, and make data-driven decisions. Ability to anticipate potential challenges and proactively address them
Has a strong technical aptitude and understanding of the product or service being offered, as well as the industry and market landscape. Must consistently achieve results, even under challenging circumstances
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
Gains the confidence and trust of others through honesty, integrity, and authenticity

Your benefits

Flexible working hours, remote work possible (up to 60%)
30 days of holidays per year
Modern office and an inspiring working environment
Employee restaurant with live cooking and healthy food (subsidized)
Public transport ticket (100 % subsidized) or free parking space
Company sport groups and an inhouse company gym
Employee Assistance Program to support your health, mental and emotional well-being
A comprehensive company pension scheme
Company medical officer and vaccination offers
Childcare through our ‘Buttje&Deern’ partner
Bike leasing