Kundenbetreuer / Customer Experience Agent in Bremen bei Maersk

Customer Experience Agent

Maersk is a global driver in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics

We Offer

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.

• You will work in a team with motivated and engaged people with a diverse background.

• It is possible to work from home for a few days per week (after the onboarding period).

• International career opportunities.

• An attractive compensation package including an annual bonus based on the company ’ s performance.

• Hybrid working possibilities.

Location: Bremen

Key responsibilities:

Together with your team, you will be responsible for creating tailor-made logistics solutions for our customers, enabling them to outsource their logistics value chain to us. Your job will be to create truly integrated end-to-end logistics services and transportation solutions that moves the world for our customers.

This involves owning the customer experience by managing the shipment process and coordinating with the various countries and global logistics teams.

In addition, you will:

• Build customer relationships and be curious about customer business needs and drivers in order to better serve them and identify new business opportunities.

• Ensure the whole shipment life cycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met.

• Coordinate with the commercial organization on customer commitments and forecasts.

• Advise Maersk management on potential service failures and trends.

• Drive continuous improvement to satisfy customers and ensure we do things better and smarter.

• Support the digitization agenda by positively influencing customers ’ uptake of new e-features.

We are looking for:

• Previous experience in a customer facing role is a plus.

• Experience in Logistics/Ocean transport is required.

• Strong problem-solving skills.

• Proficiency in both written and verbal communication in English and Dutch is required.

• We are looking for a motivated, persistent and enthusiastic person with a can-do attitude and a passion for solving complex issues.

• Customer first mindset: You are good at forming relationships and able to understand the customers requirement and turn these into solutions. You understand the value the customer brings to Maersk and are able to find and implement solutions that are mutually beneficial to the customer and Maersk.

• Stakeholder management: You are able to manage both internal and external stakeholders and are able to be persuasive towards achieving the objectives set for the accounts. You are comfortable handling customer complaints and are able to defuse conflicts early. Ability to influence without authority is a must.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .