Support Engineer in Deutschland bei Exasol AG

We are looking for our next innovative Support Engineer to become a vital member of our Customer Support Team. At Exasol, we pride ourselves on delivering exceptional service and are looking for a dedicated individual to contribute to our dynamic support environment.

Key responsibilities:

As a Support Engineer, you will play a pivotal role in:

• Managing the 1st Level ticket queue and providing professional advice to our valued customers.
• Collaborating closely with our 2nd Level Support for efficient follow-up and tracing of fixes and solutions.
• Reviewing and updating knowledge base articles, both external and internal.
• Identifying and implementing improvements within the Support Team.
• Participating in various training courses, including self-learning and on-the-job training sessions.
• Being prepared to fulfill on-call duties.

Your profile:

If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with:

• A university degree in IT or an equivalent technical degree.
• 3 years of experience with Linux administration, LPIC-1 certificate is a plus.
• Good technical knowledge and experience in at least two of the following areas:
  • Working with ticketing and knowledge systems (e.g., Confluence, GitHub).
  • Cloud technology (AWS, Azure, GCP).
  • Shell and scripting knowledge.
  • Database and SQL knowledge, including SQL scripting.
• Fluent English (Level B1), with German language skills being a plus.
• A proactive approach to problem-solving and the ability to collaborate as a team player while taking initiative.

If you are enthusiastic about contributing to our dynamic support environment, we invite you to apply for the Support Engineer position. Join our team and make a significant impact on the success of Exasol.

Your Benefits:

• Own Your Impact: At Exasol, you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.
• Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.
• Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.
• Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.
• Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability. We care about your holistic well-being.
• Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Is this the kind of environment that excites you? Let's talk!

About Exasol:

Exasol is the world’s fastest analytics database, trusted by the world’s most ambitious organizations. Built for speed and flexibility, it can analyze billions of rows in seconds and run high-performance analytics securely – whether in the cloud or on-premises. Need to scale your analytics function? Simple pricing makes it easy. Want to deliver frictionless insights? Automatic self-indexing tunes performance for optimal results. And you don’t have to wait - Exasol fits into any data environment, so you can get started right away.

Exasol – accelerating insights from the world’s data.

Learn more at: www.exasol.com

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.