Customer Support Agent in Deutschland bei BCD Travel Corporate

BCD Travel Corporate

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Customer Support Agent who enjoys both a buzz and a challenge.

Customer Support Agent

Full-time, (home)based in Europe

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors In People, Flexjobs, and Forbes.

In this role, you will be responsible for handling escalated service issues, monitoring customer service levels, tracking and determining source of issues trends, and developing an improvement plan. You will ensure timely turnaround of all customer service correspondence. You have experience in Customer Service, good written communication skills in German and English.

A snapshot of this opportunity

Expertly use the appropriate the BCD Travel tools and systems to complete requests
Provide consultation on problem resolution and options
Follow up on calls made to the 24-hour (T24) support desk
Maintain and actively communicate current knowledge of the state of the various travel industries supported (air, car, hotel, etc.)
Consistently meet and sometimes exceed individual and team goals
Adhere to BCD Travel policies and procedures to maintain quality control
Use industry and system knowledge to find the root cause of an issue, explore and find alternatives and solutions and appropriately advise/educate the customer

How you can set yourself apart

Prior experience in a corporate travel office or customer service roles
Proficiency in specified airline reservations system is a plus
Demonstrated problem solving and customer service skills
Spoken and written communication skills in German and English.
Proven ability to handle multiple priorities simultaneously
Ability to work independently, exercising discretion, and judgment
Customer Service experience preferred
Hotel or Car Rental background is an asset

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry. For more information, visit www.bcdtravel.com.

Interested?

Create your profile and upload your resume/cover letter via our website. Feel free to reach out to us with any questions via careers@bcdtravel.com. Note: send your application via the website only.

Stay informed about new career opportunities at BCD Travel

Use the 'notify me' button in our careers center to be one of the first to hear about interesting opportunities in the future. On the left-hand side of the screen, you can select filters to see updates on all vacancies that match your interest.