Ribbon – is looking for an experienced team leader to lead a German Network Operation Center in Oberursel near Frankfurt.
Your tasks:
Your task as team leader Network Operation Center consists of the personnel management of 6 external contractors, i. e. the planning of work processes and resources, the definition and control of the agreed work goals as well as the organization and maintenance of relevant processes. You guarantee compliance with the service levels and ensure operational information management. You also support budget planning and budget control for the team.
In detail, you and the dedicated resources are responsible for ensuring the 24/7 network monitoring at the 1st level and for the quick rectification of system errors. The team works in 3 shifts in accordance with the applicable legal regulations, you do not work in shifts. In addition, you work closely with the 2nd level areas of the Customer Services Division. In this context, you shall provide support to ensure that network errors are rectified as quickly as possible, if necessary with on-site 1st level and 2nd level support.
Your qualification:
- A degree in electrical engineering, communications engineering or computer science or a comparable technical education
- Several years of professional experience in the NOC environment
- Experience in operating network platforms
- Good knowledge of the network operation of a Germany-wide transport network
- Management experience in a support organization & experience in creating and managing shift plans
- High customer and service orientation
- Assertiveness and organizational talent
- Pragmatic judgment and thinking
- High sense of responsibility
- Strong motivation and high resilience
- Commitment, team and communication skills
- Independent, systematic and goal-oriented way of working
- Good knowledge of German and English, spoken and written
You must be eligible to work in Germany.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'